Darren Kim

• Provided excellent customer service by responding promptly to customer inquiries and complaints.
• Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
• Secured merchandise, avoiding damage during transportation.
• Monitored traffic conditions and applied defensive strategies to avoid accidents.

Greeted customers and seated them, handled POS and cashier opening/closing duties. Provided excellent customer service to make sure all customers are satisfied. Explained menu items and handled any questions and regards with care.

• Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
• Provided ongoing support for existing customers by addressing inquiries, resolving issues, and upselling additional products or services.
• Built sales forecasts and schedules to reflect desired productivity targets.
• Coached, developed and motivated team to achieve revenue goals.
• Supported sales team members to drive growth and development.

• Explained menu items, describing ingredients and cooking methods upon request.
• Directed and assisted in general dining room cleaning and sanitation.
• Cleared dishes from tables during and after meal service to maintain clean dining area.
• Ensured customer satisfaction and handled customer complaints in a professional manner.
• Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves.
• Trained new employees to perform duties.

• Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
• Fulfilled orders quickly to accomplish challenging daily objectives.
• Picked up heavy objects using proper lifting techniques to avoid personal injuries.
• Packaged items with appropriate materials to prevent damage during shipping.
• Confirmed items picked for orders by keying codes into system.
• Operated pallet jacks to transport heavy loads.

• Provided excellent customer service and ensured all customers left satisfied.
• Provided expert advice on coffee selection and preparation to enhance customer experience.
• Provided guidance and mentoring to junior baristas on techniques for making espresso-based beverages.
• Monitored the performance of staff to ensure that quality standards were met.
• Monitored temperatures of prepared food and cold-storage areas.

• Reviewed daily sales reports and provided feedback to management regarding any issues.
• Supervised daily operations, maintaining high standards of cleanliness and organization.
• Monitored temperatures of prepared food and cold-storage areas.
• Trained front-of-house and back-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.