Darren Makofsky
Middletown,NY
Summary
Dynamic Used Car Sales Manager with a proven track record at Lithia Honda, excelling in customer relationship building and strong negotiation skills. Successfully increased used car sales through innovative marketing strategies, while mentoring staff to enhance performance and service quality. Adept at market research and fostering team collaboration for sustained growth.
Professional automotive sales leader with extensive experience in managing pre-owned vehicle departments. Proven track record in driving sales growth, enhancing customer satisfaction, and optimizing inventory management. Strong focus on fostering team collaboration, adapting to dynamic market conditions, and delivering consistent results. Skilled in negotiation, customer relationship management, and strategic planning.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Used Car Sales Manager
Lithia Honda/ DCH Honda of Nanuet
07.2014 - Current
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Managed inventory effectively for optimal turnover rate and profitability.
- Oversaw repair and maintenance services for pre-owned vehicles, ensuring all cars met quality standards before being offered for sale.
- Mentored new sales staff, providing comprehensive training on company processes and best practices for successful selling.
- Maintained a deep understanding of competitor offerings and pricing strategies, positioning our dealership as the top choice for prospective buyers.
- Conducted regular appraisals of pre-owned vehicles, ensuring accurate pricing based on market value and vehicle condition.
- Built strong customer relationships through exceptional service and follow-up communication.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Service Manager
STS Tire and Auto
11.2011 - 07.2013
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
Used Car Manager
Hyundai of White Plains
06.2009 - 08.2011
- Regularly reviewed competitors'' offerings, ensuring dealership remained ahead of industry trends and maintained a strong market position.
- Negotiated and finalized used car pricing and contract terms.
- Introduced innovative sales techniques that resulted in higher closing ratios for the sales team.
- Analyzed market data to identify opportunities for growth and expansion into new markets or product lines.
- Increased used car sales by implementing effective marketing strategies and promotional campaigns.
- Managed inventory effectively to ensure optimal turnover rates and proper mix of vehicle types.
Used Car Manager
Tarrytown Honda
08.2006 - 05.2009
- Regularly reviewed competitors'' offerings, ensuring dealership remained ahead of industry trends and maintained a strong market position.
- Negotiated and finalized used car pricing and contract terms.
- Analyzed market data to identify opportunities for growth and expansion into new markets or product lines.
- Managed inventory effectively to ensure optimal turnover rates and proper mix of vehicle types.
- Assisted with vehicle appraisals and location of desired vehicles for purchase.
General Manager
O'gorman Motors
06.1996 - 07.2006
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Education
Automotive/ Business -
Brookdale Community College
Lincroft, NJ06-1995
Skills
- Customer relationship building
- Strong negotiation skills
- Staff training and development
- Market research
- Business forecasting
- Customer tracking
- Vehicle acquisition
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
Certification
NYS inspection
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Used Car Sales Manager
Lithia Honda/ DCH Honda of Nanuet
07.2014 - Current
Service Manager
STS Tire and Auto
11.2011 - 07.2013
Used Car Manager
Hyundai of White Plains
06.2009 - 08.2011
Used Car Manager
Tarrytown Honda
08.2006 - 05.2009
General Manager
O'gorman Motors
06.1996 - 07.2006
Automotive/ Business -
Brookdale Community College
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