Summary
Overview
Work History
Education
Timeline
Generic

Darren Merlino

7 Montague Avenue, Ewing Township,NJ

Summary

Business owner for over 30 years dealing all aspects of running an office with a proven track record at Richard A. Merlino & Associates Certified Court Reporters, excelling in operations management and customer service. Achieved significant improvements in customer satisfaction through effective services and production. Skilled in accurate record-keeping and staffing, ensuring optimal efficiency and high-quality service delivery.

Overview

33
33
years of professional experience

Work History

Funeral Director's Assistant

Buklad Merlino Memorial Homes
01.2005 - Current
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
  • Safely transported clients and their families to and from funeral services.

Owner / Operator

Richard A. Merlino & Associates
09.1992 - 07.2024
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Basic computer operations
  • Accounting
  • Accounts payable and receivable
  • Preparing and sending our completed work.

Education

Bachelor of Arts - Communications

College of New Jersey
Trenton, NJ
06-1989

Timeline

Funeral Director's Assistant

Buklad Merlino Memorial Homes
01.2005 - Current

Owner / Operator

Richard A. Merlino & Associates
09.1992 - 07.2024

Bachelor of Arts - Communications

College of New Jersey

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