Darren Miller
Plains,GA
Summary
Skilled Maintenance Technician and Customer Service Representative with a proven track record at Correctional Industries and Teleperformance USA. Excelled in mechanical troubleshooting and preventive maintenance, enhancing equipment reliability. Demonstrated exceptional problem-solving abilities and customer dispute resolution, significantly improving client satisfaction. Achieved notable efficiency in high-stress situations, showcasing strong communication and technical skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Maintenance Technician
Correctional Industries
06.2010 - 12.2024
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
Customer Service Representative
Teleperformance USA
03.2003 - 05.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
GED -
Brigham Young Univeersity
Provo, UT04-2009
Skills
- Preventive Maintenance
- Building maintenance
- Mechanical troubleshooting
- Troubleshooting skills
- Mechanical repair
- Equipment Repair
Accomplishments
- Repeatedly commended for working in a safe, efficient, and accurate manner.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Maintenance & Reliability Technician (CMRT) - Society for Maintenance & Reliability Professionals.
Timeline
Maintenance Technician
Correctional Industries
06.2010 - 12.2024
Customer Service Representative
Teleperformance USA
03.2003 - 05.2005
GED -
Brigham Young Univeersity
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