DARREN MITCHELL
Philadelphia,PA
Summary
Results-driven professional with over 10 years of experience in client service and account management. Demonstrated ability to build strong relationships, identify new opportunities, and enhance client satisfaction within diverse sectors, including finance and data collection. Core competencies include effective communication, strategic account planning, and service excellence, driving business growth and client retention. Committed to leveraging expertise to contribute to organizational success.
Overview
13
13
years of professional experience
Work History
Managing Director, Housing and Data Department
Community Planning and Advocacy Council
Pennsauken, NJ
10.2023 - Current
- Oversee and manage the Housing and Data Department, directing comprehensive efforts to combat homelessness across Southern New Jersey by coordinating services and resources for vulnerable populations. Lead strategic planning and execution of housing initiatives, ensuring alignment with organizational goals and local, state, and federal guidelines.
- Facilitate and chair subcommittee meetings, including case conferencing for coordinated entry, systems evaluation, and permanent and supportive housing. Provide leadership in systems integration and policy development.
- Lead the Rising Leaders Program, a key initiative aimed at providing housing solutions, resources, and leadership development for young adults (ages 18-24). Work directly with local housing authorities, service providers, and community organizations to develop and implement housing pathways and wraparound support services tailored to this demographic.
- Drive coordination with the Department of Community Affairs (DCA) on veteran-focused initiatives, including the Veterans Master List and the Bringing Veterans Home program. Ensure efficient implementation of housing solutions for veterans, working across agencies to address complex housing challenges and reduce veteran homelessness in the region.
- Spearhead and manage the data-driven grant initiatives for Southern New Jersey, assess community needs, and enhance program outcomes. Utilize data insights to secure funding, optimize housing programs, and ensure adherence to funding requirements and performance metrics.
- Build and maintain robust partnerships with local housing authorities, service providers, and government agencies. Act as the primary point of contact for key stakeholders, promoting collaborative efforts to strengthen community-wide housing solutions and improve access to stable housing for individuals experiencing homelessness.
- Ensure compliance with all relevant regulations, policies, and best practices in housing services.
PROGRAM SUPERVISOR
OAKS INTERGRATED CARE
MOUNT HOLLY, NJ
12.2020 - 09.2023
- Spearheading the implementation of service plans for individual clients through direct training and coaching
- Training, coaching, and mentoring new and current employees on front desk, administrative duties, and company procedures
- Monitoring expenses and innovating methods to achieve optimal productivity & practice growth while generating more revenue with fewer overheads
- Developed and managed financial processes related to annual budget (900k) and cash flow forecasting
PRODUCT MANAGER
1STDIBS
NEW YORK CITY, NY
11.2015 - 12.2020
- Led the ideation, development, and launch of several high impact features to improve top of funnel conversions by 3x in 2 months
- Established vision and built consensus on priorities with executive team to drive supply growth with successful new user onboarding tactics
- Owner of core experience roadmap of the supply side of company marketplace
- Integrated user studies, market analysis into product requirements to enhance user satisfaction while moving key business metrics
- Maximized team efficiency to quickly build and deliver on a key business monetization strategy that involves moving users from a freemium to subscription model
ASSISTANT PRODUCT MANAGER
YELP
Pennsauken, NY
01.2012 - 01.2015
- Ensured the quality and strengths of the product were not compromised
- Developed strategies to promote new product, identified target audience for such product
- Verified the efficiency of implemented product development and marketing strategies
- Analyzed all aspects of marketing and production such as, statistical reports, supervising production, and analyzing competitors
Education
B.A. - AMERICAN STUDIES
SAINT PETER'S UNIVERSITY
Skills
- Customer Service
- Project Management
- Training & Development
- Case Management
- CRM Software
- Microsoft Office Suite
- Analytical/Logical Thinking
- Critical Thinking
- Problem Solving
Timeline
Managing Director, Housing and Data Department
Community Planning and Advocacy Council
10.2023 - Current
PROGRAM SUPERVISOR
OAKS INTERGRATED CARE
12.2020 - 09.2023
PRODUCT MANAGER
1STDIBS
11.2015 - 12.2020
ASSISTANT PRODUCT MANAGER
YELP
01.2012 - 01.2015
B.A. - AMERICAN STUDIES
SAINT PETER'S UNIVERSITY
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