DARREN MONEY
SAN ANTONIO,TEXAS
Summary
Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
10
10
years of professional experience
Work History
Technical Support Specialist
Office Ally
01.2024 - 02.2024
- Enhanced customer satisfaction by resolving complex technical issues and providing efficient solutions.
- Streamlined troubleshooting processes for quicker issue resolution and improved customer experience.
- Increased productivity through the implementation of remote desktop tools to diagnose and resolve technical issues more efficiently.
Customer Service Representative Supervisor
Spectrum; Charter Communications
11.2018 - 10.2023
- Monitored performance metrics to identify areas of improvement and implement necessary changes.
- Mentored junior representatives, leading to increased productivity and improved skill sets within the team.
- Conducted regular performance evaluations, providing constructive feedback and recommending targeted development plans for team members.
- Managed high call volume while maintaining exceptional quality standards in line with company expectations.
- Coordinated scheduling to ensure adequate staffing during peak hours, minimizing wait times for customers.
- Assisted in the recruitment process of new employees by conducting interviews, assessing candidate skills, and making hiring recommendations based on qualifications aligned with company values.
- Enhanced team performance by implementing incentive programs that motivated employees toward achieving goals.
Customer Service Representative
TaskUs
06.2017 - 08.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Tire Shop Mechanic
Keith Zars Pools
02.2016 - 02.2017
- Service Writer, Customer Service
Alignment Technician
Brake Check
05.2015 - 01.2016
- Lead Technician, Manager in Training
Member Services Representative
MCNA Dental
09.2014 - 05.2015
- Care Connections Specialist (Member Outreach), Customer Service
Sales Associate
Radioshack
03.2014 - 03.2015
- Key Holder/ Assistant Manager, Customer Service
Education
James Madison Senior High School
San Antonio, Texas06.2012
Skills
- Performance Optimization
- Desktop Component Repair
- Software Debugging
- Remote Diagnostics
- Customer experience management
- Technical Troubleshooting
- User Training
- Customer Support
- Call Center Operations
- Microsoft Office Specialist (MOS) Expert
- Application support
Characteristics
- Able to multitask and operate efficiently under pressure
- Team Player
- Leader
- Able to present
- Speaks effectively and professionally
- Technologically savvy
- Self driven
- Works well with others
- Listens attentively
- Writes clearly and concisely
- Motivates others
- Seeks out and provides well-thought out solutions
- Proficient in addressing and resolving the needs of others
Timeline
Technical Support Specialist
Office Ally
01.2024 - 02.2024
Customer Service Representative Supervisor
Spectrum; Charter Communications
11.2018 - 10.2023
Customer Service Representative
TaskUs
06.2017 - 08.2018
Tire Shop Mechanic
Keith Zars Pools
02.2016 - 02.2017
Alignment Technician
Brake Check
05.2015 - 01.2016
Member Services Representative
MCNA Dental
09.2014 - 05.2015
Sales Associate
Radioshack
03.2014 - 03.2015
James Madison Senior High School
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