Darren Montgomery
Waterbury,CT
Summary
Successful Corporate Trainer skilled at developing, implementing and optimizing corporate training programs. Data-driven leader with hardworking approach and clear focus on strengthening companies from inside out. Successful integrating multimedia strategies to diversify instruction and maximize success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Corporate Trainer
T-Mobile (Marketing Agency)
08.2022 - Current
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Developed training programs to meet company objectives.
- Supported company growth by designing targeted training programs for new hires.
- Supervised a team of trainers, providing guidance on instructional design techniques and delivery methods that maximized learner outcomes.
- Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
- Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
- Monitored employee progress and gave feedback to management and additional training requirements.
Paraprofessional
Delta T Group
08.2023 - 11.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
Assistant Manager
LOCKER ROOM by Lids
01.2021 - 08.2022
- Managing tasks, Scheduling, Maintaining inventory, Customer service, Providing sale gains, To meet or exceed Company Objectives in all individual statistics
- Learn to provide consistent, documented appraisal of an associate's sales performance
- Provide support by giving feedback on areas of strength and opportunity while keeping in line with Company Objectives
- Adhere to current visual guidelines includes: proper merchandising, signage and store cleanliness
- Maintain a professional appearance consistent with Company Dress Code Policy.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Delivery Driver
DoorDash
03.2020 - 01.2022
- Customer Service, Delivery, Operating a motor vehicle, Time management
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Dunkin Donuts Crew Member
Dunkin' Donuts
09.2019 - 10.2020
- Customer Service, Money handling, Maintaining cleanliness, Food Prep, Upselling
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Music Engineer
The Hartford Studio
02.2018 - 09.2020
- Engineered for hundreds of clients over a span of 2 years and 7 months
- Worked mostly on pro tools
- Mix and mastering, organizing technical files, maintain equipment, regulating volume levels and sound quality, and making sure every track meets clients' quality standards.
Server/Bartender
The Blue Elephant
01.2019 - 03.2020
- Serving, Dishwasher, Cleaning, Stocking
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High school or equivalent - Music
Greater Hartford Academy Of The Arts High School
Hartford, CT06.2019
Skills
- Pro/ENGINEER (5 years)
- Computer skills (5 years)
- Windows (5 years)
- Video Editing (5 years)
- Driving
- GPS
- Leadership
- Power tools
- Employment & labor law
- Customer service
- Course design
- Mentorship
- Training assessment
- Employee presentations
- Policy Development
- Public Speaking
- Attention to Detail
- Employee Interviewing
- Classroom experience
- Clear Communication
- Data Entry
Certification
Driver's License
Additional Information
Interned at The Hartford studio for 2 years. Clientele - Kendrick Lamar, French Montana, Lil wayne, Ray J, Demi Lovato, Chris Brown Etc.
Personal Information
Relocation: Anywhere
Timeline
Paraprofessional
Delta T Group
08.2023 - 11.2023
Corporate Trainer
T-Mobile (Marketing Agency)
08.2022 - Current
Assistant Manager
LOCKER ROOM by Lids
01.2021 - 08.2022
Delivery Driver
DoorDash
03.2020 - 01.2022
Dunkin Donuts Crew Member
Dunkin' Donuts
09.2019 - 10.2020
Server/Bartender
The Blue Elephant
01.2019 - 03.2020
Music Engineer
The Hartford Studio
02.2018 - 09.2020
High school or equivalent - Music
Greater Hartford Academy Of The Arts High School
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