Darren Pratley
Self Employed Services
Provo
Summary
Dynamic leader skilled in fostering teamwork and collaboration across diverse teams. Committed to driving operational efficiency and delivering exceptional client support, ensuring seamless communication and satisfaction.
Work History
Home Inspector
- Conducted thorough inspections to assess property conditions and identify potential issues.
- Identified potential safety hazards for homeowners through diligent inspection of electrical systems, plumbing, and structural components.
- Utilized advanced inspection tools, including moisture meters and thermal imaging cameras.
- Prepared detailed reports outlining findings and recommendations for clients.
- Provided expert advice on home maintenance and safety practices to clients.
- Assisted homeowners in prioritizing repairs by providing clear recommendations based on severity and urgency.
- Stayed updated on local building codes and industry standards to ensure accurate assessments.
- Maintained high ethical standards by providing unbiased assessments of homes'' conditions.
- Collaborated with real estate agents to facilitate timely inspections and clear communication of findings.
- Developed efficient inspection processes to enhance service quality and client satisfaction.
- Conducted inspections using standard forms aligned with industry standards for conventional and government-backed financing.
Account Manager
- Developed tailored account strategies, aligning services with client needs to drive growth and engagement.
- Managed client relationships, ensuring satisfaction and retention through proactive communication and support.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Resolved complex client issues promptly, maintaining high standards of service quality and responsiveness.
- Utilized CRM systems to track account progress, analyze data trends, and optimize customer interactions.
Supervisory Transportation Security Officer
- Managed daily operations ensuring compliance with safety and quality standards.
- Trained new team members on operational procedures and best practices.
- Coordinated workflow schedules to optimize productivity across shifts.
- Implemented process improvements that enhanced efficiency and reduced downtime.
- Conducted performance reviews, providing feedback for employee development.
- Led team meetings to discuss goals, address challenges, and share updates.
- Developed training materials to support continuous learning initiatives within the team.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Account Manager
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Developed strong relationships with clients, fostering loyalty and retention.
- Resolved customer issues efficiently, enhancing overall satisfaction ratings.
- Managed customer accounts, ensuring accurate and timely responses to inquiries.
- Contacted customers to assess satisfaction and current needs.
- Contacted customers to gather feedback on services provided. to assess satisfaction and current needs.
- Implemented customized account plans to meet individual client needs.
- Kept detailed records of customer interactions for optimal traceability.
Education
Associate of Applied Science - Business Administration And Management
Skills
Report writing
CRM software
Data analytics
Operations
Business process optimization
Professional networking
Client relations
Customer service
Sales analysis
Vendor management
Schedule management
Teamwork and collaboration
Networking
Relationship building and management
Accomplishments
- Maintained the highest ranked Sales and Retention Teams for 10+ years, at Comcast Cable.
- Started and managed a successful business (20+ years)
- Managed product challenges, during Covid Pandemic.
- Assisted with other locations, to sell their overstocked product (Wholesale Distribution, multiple warehouses).
Timeline
Home Inspector
Self Employed Services
2014 - 2026Read More
Account Manager
Patrick Industries
2021 - 2025Read More
Supervisory Transportation Security Officer
Comcast Cable
2002 - 2014Read More
Account Manager
Epixtech/Dynix/Sirsi
1996 - 2002Read More
Utah Valley University
Associate of Applied Science from Business Administration And Management
Read More