DARREN QUINLAN

• Reconciled customer accounts to identify delinquencies or disputes, documenting root causes.
• Negotiated payment plans with customers, achieving sales and cash flow objectives.
• Conducted credit reviews on corporations to assess financial conditions.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Answered customer questions regarding account discrepancies or problems.
• Recorded information about status of collection efforts.

Software Client Support Representative

• Responded to assistance requests from users and directed individuals through Ledes file troubleshooting.
• Assisted in technical support process refinement to improve customer service and support.
• Consistently responded to customer service emails within standard response window.

Cooperatively work with global vendors to complete customer orders

Manage both a shared team queue of new work and individual processing queue

Manage daily processing workload to ensure the protection and security of global internet brands

Business to Business collections of a multi-million dollar portfolio Maintaining relationships to resolve problems to encourage payments Heavy email and phone communications with company representatives Use problem solving skills to resolve customer issues Verified details of transactions, including funds received and total account balances.

• Analyzed applicants' financial status, to determine feasibility of granting loan.
• Educated customers on the variety of loan products and available credit options.
• Analyze applications for fitness for lending, based on business guidelines Create and send daily debit/credit batch files to ACH providers Generate daily and weekly reports for management detailing data elements of the portfolio.

• Developed rapport with the customer base by handling difficult issues with professionalism.
• Resolved customer questions, issues and complaints.