Darren Ray
Garner,NC
Summary
Dedicated and hardworking leader with over 16 years of administrative, customer service, and leadership experience. Adept at enhancing workflows and performance records through detailed data analysis and strategic process improvements. Skilled in utilizing Yardi, Salesforce, HubSpot, G-Suite, and other databases to drive data accuracy and operational efficiency, leading teams to notable increases in performance metrics. Committed to leveraging in-depth supervisory experience and a strong command of Microsoft Office to foster innovations and achieve organizational objectives. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Property Management Associate
Divvy Homes
08.2024 - Current
- Managed all aspects of HOA & Compliance for portfolio of over 5,000 homes spanning in 19 US markets
- Optimized internal BPs in order to reduce HOA & City violations from 88% to 15%
- Worked with internal business partners to enhance internal systems, creating a new automated Business Process (BP) to help streamline violations in order to manage more efficiently
- Handled all pre-liens, liens and other escalated legal matters issued from various HOAs across portfolio
- Audited and reported monthly financials to executive team ensuring departmental budgets are sustained
- Updated internal systems to capture pertinent information pertaining to HOAs, rental restrictions, registrations, and other restrictions within the community to ensure compliance
- Streamlined payment process for HOA dues to ensure timely payments, reducing late fees/collection costs/liens by 80%
- Enhanced processes to address massive backlog of violations reducing violation closeout days from 4+months to less than 30days on average
- Handled resident and external escalations in relation to any aspect of HOA & Compliance
- Implemented new business processes to mitigate violation fines resulting in saving over $20,000 in financial losses to the company in Quarter 4 of 2024
- Ensured all governing documents were obtained from various HOAs/management co/Condo Associations & reviewed prior to our company acquiring new property to ensure compliance with any rental restrictions, as well as capturing pertinent information related to each association
HOA & Compliance Manager
Sparrow Homes at Scottsdale
09.2021 - 05.2024
- Managed, trained and coached the centralized HOA team to provide timely responses and support to residents and internal stakeholders for a nationwide portfolio of over 3,500 homes across 10 markets in the US
- Utilized Yardi and SalesForce for data management
- Led a team to exceeding company's KPIs & SLAs by streamlining workflow processes
- Managed/researched all intent to liens, liens and collection notices for delinquent accounts for payment and disputed any payment discrepancies
- Established, reviewed and reconciled departmental budgets to avoid financial losses to the company
- Enhanced HOA compliance, reducing violations by implementing robust tracking systems, establishing & managing 3rd party contracting services and conducting regular team meetings
- Analyzed HOA data using SalesForce, improving reporting accuracy and stakeholder communication concerning HOA fines, violations, registrations and lease renewals
- Pioneered new compliance strategies that increased community satisfaction and efficiency, ultimately reducing the amount of fines/profit losses to the company by creating/implementing SOPs
- Oversaw detailed audits of HOA payments to ensure financial accountability and transparency
- Mentored HOA coordinators & compliance specialists, fostering a collaborative environment to boost team performance
- Implemented advanced analytics for payment tracking, reducing discrepancies
- Created and updated SOPs as needed to ensure company goals & KPIs were accomplished
- Streamlined HOA payment and GL coding processes, enhancing financial precision and accountability
- Improved stakeholder communication by enhancing data reporting accuracy via SalesForce
- Interviewed and hired new/replacement employees and assisted with new hire on-boarding and developing employment contracts
Community Association Manager
Associa HRW at Raleigh
06.2021 - 09.2021
- Responsible for the management of 5 new development residential communities
- Ensured AP/AR processes were in compliance with Associa corporate procedures
- Reviewed vendor invoices before submitting to accounting for payment, ensuring financial accuracy
- Responsible for maintenance of C3 database, ensuring up-to-date resident information and policy updates
- Mentored various board members to ensure legal compliance with local state statutes and governing documents of each community
- Reviewed, negotiated, and managed vendor contracts for vendors servicing various communities
- Streamlined AP processes, enhancing compliance and financial accuracy
- Spearheaded community inspections, elevating standards and compliance
- Developed initial community budgets, setting financial benchmarks ensuring financial success for all operations of the communities
- Reviewed, negotiated and managed all vendor contracts, boosting service quality and compliance
HOA Compliance Specialist
Invitation Homes
10.2019 - 06.2021
- Distributed violation notices to residents, capturing all pertinent information in SalesForce
- Negotiated delinquent accounts and various fines resulting in over $800,000.00 of financial loss savings to company
- Utilized Yardi and SalesForce database systems for efficient task management
- Provided unwavering support to the Operations Support teams in CO/TX/CA markets to resolve violations and ensure compliance with various governing requirements
- Managed 2000+ resident registration files ensuring accuracy and compliance with regulations of various communities and municipalities
- Assisted in training new staff, boosting team efficiency, knowledge and enhancing team capabilities
- Analyzed market trends to optimize compliance strategies across multiple states in accordance with local laws
- Pioneered a digital tracking system, reducing paperwork by 40%
- Developed user-friendly interfaces for compliance tracking, enhancing productivity and reducing financial losses
Leasing Administrator
Invitation Homes
11.2018 - 10.2019
- Managed application processing for assigned markets, ensuring identity verification and financial document evaluation
- Prepared lease agreements, verifying lease terms and updated lease agreements with various addendums as requested
- Identified customer needs and provided relevant information, follow up throughout entire leasing process
- Ensured compliance with Fair Housing Guidelines and other applicable regulations
- Utilized Yardi, Salesforce, RentCafe, and other systems extensively
- Analyzed financial documents to ensure 100% accuracy in tenant evaluations
- Provided essential tenant support, fostering strong relationships and trust
Site Operations Manager
Epiq Systems
07.2016 - 10.2018
- Managed administrative support operations for 6 major law firms in DFW area
- Trained and supervised administrative support teams, conducted regular performance reviews in alignment with company's expectations
- Implemented Epiq System's Standards for Operational Excellence
- Boosted operational efficiency by implementing best practices across multiple teams
- Evaluated and enhanced workflow processes to meet the rigorous standards of top-tier law firms
- Pioneered administrative protocols that became benchmarks within Epiq Systems
- Oversaw meticulous compliance with industry regulations, ensuring zero violations
- Cultivated a team-oriented environment that improved staff retention and morale
Asset Preservation Training & Compliance Coordinator
Complete Property Restoration
07.2015 - 08.2016
- Led employee training initiatives, identifying needs and developing tailored SOPs for successful team performance
- Presented comprehensive training reports to executive management, driving strategic decisions
- Collaborated with client team managers to align training programs with specific needs
- Managed/negotiated vendor contract terms & pay, including managing 1099 tax forms and COIs for all vendors
- Supervised internal office staff, ensuring smooth operations
- Devised tailored training modules enhancing staff competency and operational efficiency
- Mentored over 30 staff, elevating team skills and fostering a collaborative work environment
- Implemented a digital tracking system for training outcomes, optimizing resource allocation
- Restructured compliance protocols to exceed industry standards, mitigating risk effectively
- Analyzed staff performance data to refine training strategies, boosting efficiency and fostering individual employee growth
Asset Preservation Supervisor
Complete Property Restoration
04.2012 - 07.2015
- Directed a team of 10-15, ensuring flawless execution of job responsibilities
- Attended job-related trainings and seminars, improving service delivery
- Interviewed potential hires, providing insightful recommendations to executive management
- Administered contractual agreements with all vendors
- Streamlined inspection protocols to enhance operational accuracy and reliability
- Reviewing vendor and lender contracts to ensure company compliance with all terms
- Evaluated team performance data to refine SOPs, improving project turnaround time
- Pioneered new training initiatives that elevated team capabilities
- Managed rigorous quality control, ensuring top-tier service delivery
- Oversaw asset preservation, reducing operational errors by meticulous protocol management
Executive Assistant/Office Manager
Granite Transformations
07.2010 - 03.2015
- Direct administrative support for Branch President, VP of Operations, VP of Sales and Sales Designers, improving client relations to exceed company goals
- Organized efficient travel/meeting arrangements by managing conference room schedules, offsite meetings and corporate meetings
- Managed expense report submissions, ensuring punctuality, proper GL coding, and documentation for each expense are provided such as receipts and invoices
- Coordinated sales meetings, promoting team collaboration
- Streamlined office operations, enhancing workflow efficiency and supporting executive team
- Ensured meticulous management of executive expenses, aligning with financial protocols
- Implemented new scheduling systems for improved meeting coordination and space usage
- Oversaw executive calendar management, optimizing time allocation and priorities
- Enhanced client satisfaction by refining executive interaction and schedule management
- Facilitated team communication by organizing regular sales and corporate meetings
Program Assistant
NC Department of Employment Security
01.2008 - 05.2010
- Managed and processed confidential Work Opportunity Tax Credit (WOTC) data into online systems
- Performed initial keying on all incoming mail/documents ensuring accuracy and efficiency
- Maintained executive staff calendar and managed all incoming calls with professionalism
- Ensured accurate record-keeping and timely filing/purging of files according to a 5-year schedule
- Boosted document processing speed by implementing effective sorting and keying strategies
Education
Bachelor's degree - Business Administration
Liberty University Online
Lynchburg, VA09.2016
Bachelor's degree - Business Administration
North Carolina A&T State University
Greensboro, NC05.2005
High school diploma - undefined
Garner High School
Garner, NC05.2004
Skills
- Schedule Management
- Microsoft Excel
- Time management
- Section 8
- Negotiation
- Property leasing
- Microsoft Office
- LIHTC
- Salesforce Yardi
- Vendor Management
- CRM Software
- Property management
- Google Suite
- Communication skills
- Calendar Management
- Budgeting
- Sales
- Contracts
- OneSite
- Employee Evaluation
- Data entry
- Customer service
- Cash handling
- Organizational skills
- Administrative Experience
- Executive administrative support
- Fair Housing regulations
- HubSpot
- Computer skills
- Management
- Corporate governance
- Innovation management
- Payment verification
- Business management
- Administrative tasks
- Timesheet processing
- Motivational leadership
- Budget administration
- Customer engagement
- Relationship building
- Task delegation
- Data analytics
Timeline
Property Management Associate
Divvy Homes
08.2024 - Current
HOA & Compliance Manager
Sparrow Homes at Scottsdale
09.2021 - 05.2024
Community Association Manager
Associa HRW at Raleigh
06.2021 - 09.2021
HOA Compliance Specialist
Invitation Homes
10.2019 - 06.2021
Leasing Administrator
Invitation Homes
11.2018 - 10.2019
Site Operations Manager
Epiq Systems
07.2016 - 10.2018
Asset Preservation Training & Compliance Coordinator
Complete Property Restoration
07.2015 - 08.2016
Asset Preservation Supervisor
Complete Property Restoration
04.2012 - 07.2015
Executive Assistant/Office Manager
Granite Transformations
07.2010 - 03.2015
Program Assistant
NC Department of Employment Security
01.2008 - 05.2010
Bachelor's degree - Business Administration
North Carolina A&T State University
High school diploma - undefined
Garner High School
Bachelor's degree - Business Administration
Liberty University Online
Similar Profiles
Matthew HarperMatthew Harper
Account Manger at Divvy HomesAccount Manger at Divvy Homes
NICOLE PRYTNICOLE PRYT
Senior Technical Recruiter at Divvy HomesSenior Technical Recruiter at Divvy Homes
Nneka Iman AhmadNneka Iman Ahmad
Business Development Representative at Divvy HomesBusiness Development Representative at Divvy Homes