Darren Rustin
Salem,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Jr Custodian
City Of Salem - City Hall
Salem, MA
01.2023 - Current
- Ensured adherence to safety protocols in the handling of hazardous chemicals.
- Ensured proper upkeep of janitorial equipment, which included mops, brooms, vacuums, and cleaning supplies.
- Consistently upheld a professional appearance by regularly vacuuming floors and dusting furniture.
- Arranged furniture, equipment, and supplies for meetings and special events.
Meter Control Officer
City Of Salem
Salem, MA
12.2019 - 01.2023
- Performed regular patrols in parking areas, identifying and citing unauthorized vehicles.
- Educated citizens on local parking regulations and restrictions through effective verbal communication and informative written materials.
- Provided guidance to drivers for appropriate parking locations and ensured compliance with specific restrictions.
Guest Service Representative
Encore Boston Harbor
Everett, MA
06.2019 - 12.2019
- Managed phone communication by responding to customer queries and transferring calls to the relevant staff.
- Ensured customer data was accurately inputted into reservation systems, reflecting any necessary modifications to room assignments.
- Kept hotel guests informed about upcoming events.
Education
WEB Dubois Humanities Program - Liberal Arts And General Studies
Northeastern University
Boston, MA05-2005
High School Diploma -
Melrose High School
Melrose, MA05-1986
MassSTEP, IT Support Specialist Program - Information Technology
North Shore Community College
Danvers, MASkills
- Customer Service
- Problem-Solving
- Team Collaboration
- Work Prioritization
- Interpersonal Communication
Certification
- CyberSafe Certification, CertNexus, May 2024
- IT Service Desk: Customer Service Fundamentals, Linkedin Learning, May 2024
- Customer Service: Problem-Solving, Troubleshooting, Linkedin Learning, May 2024
Affiliations
- Volunteered for Back-to-School event: St Mary's church providing school supplies to underprivileged children, 2010
Timeline
Jr Custodian
City Of Salem - City Hall
01.2023 - Current
Meter Control Officer
City Of Salem
12.2019 - 01.2023
Guest Service Representative
Encore Boston Harbor
06.2019 - 12.2019
WEB Dubois Humanities Program - Liberal Arts And General Studies
Northeastern University
High School Diploma -
Melrose High School
MassSTEP, IT Support Specialist Program - Information Technology
North Shore Community College
- CyberSafe Certification, CertNexus, May 2024
- IT Service Desk: Customer Service Fundamentals, Linkedin Learning, May 2024
- Customer Service: Problem-Solving, Troubleshooting, Linkedin Learning, May 2024
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