Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darren Smith

Coachella,CA

Summary

Business-minded professional who approaches every task at work with enthusiasm and accuracy. Motivated and well-organized worker ready to use organizational and time management abilities in a variety of settings. Employee that is very driven and eager to take on new tasks. Excellent interpersonal skills, flexibility, and strong work ethic. Excellent at picking up new abilities fast and functioning efficiently without supervision.

Overview

17
17
years of professional experience

Work History

Small Business Owner

Darren A. Smith
Coachella, CA
08.2021 - Current
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Formed and sustained strategic relationships with clients.
  • Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
  • Promoted culture of safety dedicated to maintaining maximum productivity.
  • Pressure washing of residential and commercial properties
  • Property maintenance
  • Generating proposals and invoices for customer base.
  • Ordering equipment,supplies, and chemicals for company work.
  • Daily record keeping of business activity and financials.

Stops and Zones Technician

Sunline Transit Agency
Thousand Palms, CA
10.2012 - 08.2021
  • Installed new components or replaced defective parts to restore functionality.
  • Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
  • Adhered to all safety policies and procedures while working in the work environment.
  • Disassembled and repaired damaged sections and fabricated replacements.
  • Responded promptly to emergency service requests from customers in order to prevent further damage or disruption of service.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Operated various diagnostic tools to determine repair plans.
  • Troubleshot systems and equipment and ran tests to make effective recommendations.
  • Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
  • Updated logs and job reports for completed and pending service calls at shift end.
  • Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
  • Followed safety practices to safeguard against injury and damage to property.
  • Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations on bus stop shelter lighting.

Sales Representative

Advantage Sales And Marketing
Irvine, CA
04.2011 - 10.2012
  • Monitored customer order process and addressed customer issues.
  • Utilized CRM software tools to track progress of each sale cycle stage.
  • Identified opportunities for cross-selling additional products and services.
  • Developed key customer relationships to increase sales.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Greeted customers to determine wants or needs.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Conducted weekly inspections on product dates and codes.
  • Input data into handheld device for sales and inventory keeping.

Loss Prevention Specialist

Albertsons Grocery Store
Palm Desert, CA
03.2010 - 04.2011
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Assessed risk levels for incoming shipments, ensuring that all safety protocols were followed.
  • Collaborated with law enforcement to resolve escalated situations.
  • Conducted investigations into thefts and other security breaches.
  • Coordinated with local law enforcement agencies when necessary regarding criminal activities.
  • Drafted and documented security procedures, policies and standards.
  • Performed regular audits of store operations to ensure compliance with safety regulations.
  • Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
  • Reviewed store layouts regularly for possible vulnerabilities in order to prevent theft or intrusions.
  • Organized daily meetings with store managers to discuss current security trends and practices.
  • Analyzed data from video surveillance systems to identify potential threats or areas of improvement.
  • Apprehended trespassers and rule violators and removed from premises.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
  • Monitored surveillance cameras to detect suspicious activity.
  • Developed and implemented loss prevention procedures to reduce inventory shrinkage.

Tire and Battery Supervisor

Sams Club Tire And Battery
La Quinta, CA
03.2007 - 03.2010
  • Responded to customer questions regarding products, prices and availability.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Coordinated employee schedules according to shift changes and availability.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Analyzed company's expenditures and developed financial models.
  • Coached staff members to develop long-term career goals.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Analyzed financial data related to departmental budgeting activities on a regular basis.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Developed marketing plans that helped increase sales revenue by 20%.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Provided ongoing training to address staff needs.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Identified needs of customers promptly and efficiently.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Assessed company operations for compliance with safety standards.

Education

High School Diploma -

Miami Jackson Senior High School
Miami, FL
06-2001

Some College (No Degree) - Criminal Justice

Quincy University
Quincy, IL

Some College (No Degree) - Liberal Arts and General Studies

College of The Desert
Palm Desert, CA

Skills

  • Budget Management
  • Employee Development
  • Planning and Execution
  • Staffing
  • Reporting and Documentation
  • Staff Hiring
  • Employee Performance Management
  • ISO Compliance
  • Negotiation

Timeline

Small Business Owner

Darren A. Smith
08.2021 - Current

Stops and Zones Technician

Sunline Transit Agency
10.2012 - 08.2021

Sales Representative

Advantage Sales And Marketing
04.2011 - 10.2012

Loss Prevention Specialist

Albertsons Grocery Store
03.2010 - 04.2011

Tire and Battery Supervisor

Sams Club Tire And Battery
03.2007 - 03.2010

High School Diploma -

Miami Jackson Senior High School

Some College (No Degree) - Criminal Justice

Quincy University

Some College (No Degree) - Liberal Arts and General Studies

College of The Desert

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