Darren Steinbook

Compliance Leadership: Directed AML, KYC, CIP, CDD, and EDD operations in collaboration with Private Bank relationship teams across [Number] markets nationwide, ensuring full compliance with regulatory standards and minimizing risk.

Operational Excellence: Managed a high-volume KYC queue with meticulous attention to detail, maintaining a 99% quality assurance pass rate in 2023 and YTD 2024.

Training and Development: Designed and facilitated comprehensive new hire training programs on AML/KYC regulations and best practices, onboarding [Number] team members with a smooth transition to peak performance. Conducted weekly training sessions for new and existing employees, elevating team-wide compliance knowledge and operational efficiency.

Process Improvement: Identified root causes of compliance and operational challenges through in-depth analysis, leading to the implementation of new procedures, web forms, and team structures, resulting in a 15% boost in operational efficiency and a 10% reduction in KYC errors.

Cross-Functional Collaboration: Partnered with leaders across business lines to enhance client experience, including collaborating with IT to streamline KYC workflows, reducing processing times by 10% and improving client satisfaction.

Analytical Expertise: Conducted monthly trend analyses on new accounts and KYC errors, developing actionable strategies that improved compliance adherence and reduced errors by 10%.

Advisory and Consultation: Provided expert guidance to executive management, leaders, and front-office teams on regulatory updates and compliance strategies, fostering a culture of awareness and accountability.

Tailored Coaching & Mentorship: Delivered customized coaching and mentorship through daily, weekly, and monthly onsite consultations, driving year-over-year sales growth, enhanced customer satisfaction, and reduced operational losses and fraud.

Branch Growth & Risk Mitigation: Introduced innovative marketing strategies and educational tools, empowering employees to better understand clients' financial needs, resulting in tailored financial solutions and sustained branch growth.

Strategic Collaboration: Partnered with key stakeholders to advance Branch Banking priorities, including Customer Experience, Risk Management, and process optimization, boosting operational performance across the region.

Risk Management Leadership: As a member of the Florida Risk Council, developed a risk assessment framework that reduced teller and operational losses by 10% through proactive identification and resolution of vulnerabilities.

Training & Compliance: Designed and delivered comprehensive training programs, including daily risk updates and new hire onboarding, achieving a 3% improvement in compliance adherence, increased employee engagement, and higher retention rates.

Diversity & Inclusion Advocacy: Actively promoted organizational values as an Ally Ambassador for the South Florida PRIDE Team Member Network and a council member of the South Florida Diversity and Inclusion team.

Community Impact & Sustainability: Founded and co-chaired the South Florida Wells Fargo Green Team, engaging 120 team members to contribute 500+ community service hours over three years. Led initiatives like "Wells Fargo Day of Service," enhancing brand reputation, forming local partnerships, and fostering sustainability.

Client Experience Enhancement: Collaborated across business lines to address service

Leadership in Transition: Successfully led the seamless branch conversion from Wachovia to Wells Fargo, ensuring operational continuity and a positive customer experience during the transition.

Team Engagement and Performance: Cultivated a highly engaged and results-driven team by fostering a culture of transparent feedback and accountability, resulting in improved employee satisfaction and performance metrics.

Community Outreach: Strengthened Wells Fargo's presence in South Florida by actively participating in community events, building brand awareness, and establishing trust within the local community.

Business Development: Organized and hosted educational seminars for customers and prospects, driving new business opportunities and deepening client relationships through financial literacy initiatives.