Darren Summer
Omaha,United States
Summary
Dynamic strategic leader with extensive experience in business strategy and customer relations. Proven success in driving growth and expanding network connections across the Defense & Aerospace, Fantasy Sports, and technology sectors. Core competencies include continuous improvement and cross-industry adaptability, with a commitment to leveraging expertise for organizational advancement.
Overview
26
26
years of professional experience
Work History
Business Operations Director
Echo Valley Construction
Omaha, United States
02.2023 - Current
- Optimized operational workflows, resulting in substantial cost savings, and accelerated project timelines.
- Implemented strategic initiatives, resulting in noticeable growth in client satisfaction and retention.
- Oversee daily operations, achieving measurable efficiency improvements, and fostering team collaboration.
- Led cross-functional teams, solving complex operational challenges, and driving impactful outcomes.
- Fostered strong partnerships with key stakeholders, ensuring seamless communication and alignment across all levels of the organization.
- Cultivated strong relationships with subcontractors and suppliers, enhancing project coordination, and ensuring timely material delivery.
- Provided leadership, direction and strategic planning for business unit operations.
- Formed and sustained strategic relationships with clients.
- Monitored progress by establishing plans, budgets and measuring results.
Director of Community Engagement & Customer Success
BetPrep.com
Remote
03.2021 - 12.2022
- Acquired by Stram Entertainment.
- Led all community engagement through the Discord channel, boosting user retention by 28% through strategic initiatives.
- Implemented feedback systems, resolving 90% of customer issues within 24 hours.
- Collaborated with cross-functional teams to streamline processes, improving efficiency by 28%.
- Meet regularly with partners (The Athletic, Props.com, BVB) to build customer loyalty and reduce churn.
- Pioneered new approaches to customer interaction, leveraging data analytics to personalize user experiences, and enhance platform engagement.
- Analyzed user behavior patterns and feedback to identify growth opportunities, informing strategic decisions, and product enhancements.
- Developed a long-term community engagement roadmap, anticipating industry trends and user needs to maintain a competitive edge in the betting platform market.
- Identified target audience and developed optimized communication plans to engage and interest individuals.
Co-Founder & COO
Royale Sports Labs
01.2017 - 12.2020
- Spearheaded strategic vision and operational excellence as Co-Founder and COO.
- Led operational strategy, boosting efficiency by optimizing resource allocation.
- Conducted due diligence and signed vendor agreements with SportsDataIO, EV Analytics, and SportsRadar.
- Expand our fantasy sports contest by offering sports betting on player props.
- Built out affiliate programs with sports betting operators (Bet365, PointsBet, Bet Rivers, Monkey Knife Fight), which grew from $0 to over $100,000 in annual income.
- Fostered partnerships with key industry players, expanding reach, and enhancing its position as a leader in Free-to-Play contests.
- Optimized operational efficiency through strategic resource allocation and process improvements, resulting in substantial cost savings.
- Developed localized and personalized sports betting contests, leading to month-over-month revenue growth.
- Managed a database of 17,000 users, and communicated via SendGrid.
Director Of Operations
Electrospec
Dover, United States
01.2014 - 06.2016
- Company Overview: Acquired by World Micro.
- Managed acquisition processes to facilitate smooth incorporation into World Micro.
- Spearheaded initiatives to optimize workflows, resulting in improved efficiency and 12% lower expenses.
- Redesigned processes to ensure faster and more effective task execution.
- Utilized data-driven insights to refine operational workflows at Electrospec.
- Fostered impactful collaboration across diverse departments to ensure seamless operations.
- Coordinated effective incorporation into World Micro, enhancing team and process alignment.
Vice President of Sales
Electrospec
Dover, United States
01.2006 - 12.2013
- Boosted regional market share by deploying focused strategies.
- Conducted regular meetings with primary clients.
- Fostered strategic relationships with senior decision-makers across key clients.
- Grew revenue through new business relationships and client expansion.
- Increased overall team effectiveness via strategic guidance and continuous improvement.
- Drove quantifiable gains in client onboarding via refined and measurable sales methodologies.
- Enhanced post-sales satisfaction through proactive service planning.
- Resolved challenging client concerns to enhance satisfaction.
- Implemented targeted sales plans, resulting in expanded operations and increased profitability.
- Cultivated essential partnerships significantly enhancing profitability.
- Enhanced workflow efficiency by incorporating innovative tools.
- Established strong interdepartmental connections, ensuring alignment of sales targets with company objectives.
B2B Sales Rep
Electrospec
Dover, United States
05.1999 - 01.2006
- Oversaw client accounts, exceeding sales goals.
- Handle daily interactions with clients.
- Negotiated contracts with clients to ensure maximum profitability.
- Implemented innovative sales strategies, increasing revenue.
- Secured repeat business through successful application of strategic sales approaches.
- Initiated successful B2B sales strategies, achieving notable revenue growth.
- Performed comprehensive market research to uncover new industry trends, supporting data-informed decision-making.
- Dramatically increased conversion rates through advanced sales technologies.
- Secured repeat business by maintaining effective partnerships with key clients.
Education
Bachelor of Science - Business Administration
University of Nebraska-Lincoln
05.1999
Skills
- Process Improvement
- Strategic Planning
- Customer Engagement
- Revenue generation
- Data-Driven Strategies
- Sales Growth Strategy
- Deal closing
- CRM management
- Sales process optimization
- Key account growth
References
References available upon request.
Timeline
Business Operations Director
Echo Valley Construction
02.2023 - Current
Director of Community Engagement & Customer Success
BetPrep.com
03.2021 - 12.2022
Co-Founder & COO
Royale Sports Labs
01.2017 - 12.2020
Director Of Operations
Electrospec
01.2014 - 06.2016
Vice President of Sales
Electrospec
01.2006 - 12.2013
B2B Sales Rep
Electrospec
05.1999 - 01.2006
Bachelor of Science - Business Administration
University of Nebraska-Lincoln
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