Darren Thomson
Baxter,IA
Summary
Quality Assurance Specialist with 27 year background in US Army. Excellent resource management and allocation skills. Outstanding communication, organizational and time management talents. Fastidious Quality Assurance Inspector with 10 years of experience. Maintaining focus and successfully diagnosing sources of various personnel request issues and providing direction and assistance in completing requests. Skilled at keeping detailed schedules and documentation.
Overview
22
22
years of professional experience
Work History
Immigration Serv Ice Assistant
United States Citizenship And Immigration Services
12.2022 - Current
- Working as GS-5 in GS-7 position
- Scan all paper files and evidence into electronic files, tracking time-sensitive correspondence, and database queries.
- Filed correspondence and legal documents in correct hard copy applicant files and transmitted applicable documentation to courts and government agencies.
- Supports adjudication process by conducting security checks, supporting 7 Immigration Services Officers (ISO), researching inquiries, managing correspondence, maintaining customer support, processing documents and performing analysis on files, reports, and information systems or
databases. - Reviews pertinent regulations, policies, and procedures so as to effectively apply principles, concepts, and work processes to limited and selected work assignments.
- Respond to routine and technical requests for information
- Assists with conduct of Naturalization ceremonies by programming and scheduling, managing of certificates and review and security of personal information
- Processes incoming mail, prepare outgoing mail, shipments and maintain proper logs, route documents to proper files or work area
- Reviews incoming files, receives them into proper RAILS management codes and physically moves them to proper records area.
- Conducts Quality Assurance/Quality Control (QA/QC) reviews on scanned and uploaded documents
- Ensures all applicant forms and submissions are complete and correctly filed
- Submits various weekly, monthly, and annual reports to higher level offices and departments
Program Technician
US Department Of Agriculture
12.2021 - 12.2022
- Worked as CO-4 in CO-7 position (equivalent to GS-7)
- Managed County Conservation Reserve Program (CRP)
- Managed program field office activities to increase program awareness and participation.
- Assisted program applicants with form completion, document retrieval and resource management to reduce application delays.
- Used computers to generate and process automated program forms.
- Explained program regulations and procedures to CRP program users to enable better services utilization.
- Delivered technical support services to CRP program users and applicants to improve quality of engagement.
- Contacted program applicants and obtained required enrollment information, documentation and signatures.
- Managed 1000 CRP contracts for county producers
- Managed program field office activities to increase program awareness and participation
- Distributed informational materials and enrollment forms to potential program users.
- Attended annual continuing education seminars to obtain updated information on program services.
Quality Assurance/Course Developer
Army National Guard Ordnance SME Cell
02.2010 - 03.2021
- Assigned as E-8, Master Sergeant/First Sergeant
- Collaborated with US Army Training and Doctrine Command to establish, meet and maintain quality assurance thresholds based on best-practice tools.
- Collaborated with US Army Combined Arms Support Command to review and update Ordnance training documents and Courseware
- Worked with National Guard Bureau to track and perform training selections to ensure proper quota utilization
- Wrote, edited and updated project manuals and technical documentation used by quality assurance team.
- Collaborated with Army National Guard schools and National Guard Bureau in planning and scheduling training.
- Collaborated with Army National Guard schools to manage and track equipment fielding, utilization, modernization and repair
- Assisted National Guard Bureau with training forecasts by reviewing training requirements and providing data and recommendations for training locations
- Maximized team knowledge and productivity by training, monitoring and directing Army National Guard schools in application of best practices and regulatory protocols.
- Maintained knowledge of regulatory guidance from accrediting bodies and federal, military, state and local requirements.
- Created and deployed best practices to improve efficiency and reduce defects.
- Created and managed various weekly, monthly, and annual reports showing training execution and performance rates
- Conducted 53 Quality Assurance Inspections on Army National Guard Schools
- Developed and conducted daily/weekly informational and decision briefs to various levels of Army leadership
- Reviewed Waiver Request packets to ensure completeness and that requirements are met and worked with requester to ensure validity of all documentation
- Produced on-time communications in support of new request submissions for approving authorities
- Reviewed, updated and modified Army equipment updates and recommended adjustments based on needs of supported units
- Responded to routine and highly technical requests for information such as status reports and suspense dates from various military commands
- Managed all incoming correspondence using established office procedures
Army Ordnance Instructor
Army National Guard IA
03.2002 - 01.2010
- Applied various teaching aids to minimize learning gap and instruct and motivate students.
- Used learning assessments to regularly monitor student understanding of class concepts and materials.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Defined and articulated learning outcomes, including measurements, performance metrics and changes to improve student learning.
- Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
- Increased student participation by facilitating interesting and relevant events.
- Evaluated student performance using Proponent knowledge and performance based tests
- Conducted test reviews and validations to ensure course and test materials met Program of Instruction requirements
- Trained approximately 900 military students during 7 years as Army Instructor
Education
Some College (No Degree) - Exercise Science
American Military University
Charles Town, WVSome College (No Degree) - Liberal Arts
Central College
Pella, IASkills
- Request Packet Review
- Case File Preparation
- Personnel Training Requests
- Document review and analysis
- Corrective Action Recommendations
- Schedule and calendar management
- Decision Making
- Research and Analytical Skills
- Data collection
- Preparing and conducting informational and decision briefs
- Document control
- Error Resolution
- Reading Comprehension
- Active Listening
- Library Reference
Timeline
Immigration Serv Ice Assistant
United States Citizenship And Immigration Services
12.2022 - Current
Program Technician
US Department Of Agriculture
12.2021 - 12.2022
Quality Assurance/Course Developer
Army National Guard Ordnance SME Cell
02.2010 - 03.2021
Army Ordnance Instructor
Army National Guard IA
03.2002 - 01.2010
Some College (No Degree) - Exercise Science
American Military University
Some College (No Degree) - Liberal Arts
Central College
Similar Profiles
Charlvon McPhatterCharlvon McPhatter
Immigration Services Officer II at United States Citizenship and Immigration ServicesImmigration Services Officer II at United States Citizenship and Immigration Services
Kevin ChapmanKevin Chapman
Immigration Services Officer II at United States Citizenship And Immigration ServicesImmigration Services Officer II at United States Citizenship And Immigration Services
Shawayne MahonShawayne Mahon
SUPERVISORY IMMIGRATION SERVICES OFFICER GS 13 at UNITED STATES CITIZENSHIP AND IMMIGRATION SERVICESSUPERVISORY IMMIGRATION SERVICES OFFICER GS 13 at UNITED STATES CITIZENSHIP AND IMMIGRATION SERVICES