Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Darren Tillis

Spring Hill,FL

Summary

Proven retail professional with a track record of enhancing customer satisfaction and sales at Cricket Wireless. Skilled in retail merchandising and POS system operation, coupled with exceptional problem-solving abilities and a positive demeanor. Achieved significant improvements in customer engagement and sales outcomes by leveraging upselling techniques and promotional support.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Associate

Cricket Wireless
Brooksville, FL
01.2023 - 03.2025
  • Handled customer complaints in a professional manner.
  • Greeted customers to determine wants or needs.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Bagged or packaged purchases and wrapped gifts.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Assessed customer needs to provide assistance and information on product features.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Upsold additional items based on customer interests and needs.
  • Adhered to company initiatives and achieved established goals.
  • Computed purchases and received and processed cash or credit payment.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Conducted inventories on a regular basis to track stock levels.

CAP 2 Associate

Walmart
Spring Hill, FL
04.2019 - 06.2020
  • Coordinated well-organized restocking to present attractive, full shelves for customers.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Collaborated with colleagues to ensure efficient completion of tasks within deadlines.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Organized back-room stock shelves according to company policies and procedures.
  • Recovered products from multiple departments and returned to correct sales floor locations.
  • Utilized problem solving techniques when resolving customer complaints or issues in a timely manner.
  • Assisted customers with locating items on sales floor and in backroom storage areas.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Helped manage smooth processing of incoming merchandise with proper downstacking techniques to minimize unloading time.
  • Collaborated with team members to divide workloads and meet established objectives.
  • Resolved customer inquiries regarding product availability, pricing, product features, returns and exchanges.
  • Replenished merchandise displays when needed according to company guidelines.
  • Operated forklift and pallet jack to transport heavy loads.

Lead Key Holder

Dollar General Store
Spring Hill, FL
08.2016 - 04.2019
  • Handled returns and exchanges according to company policies.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Computed purchases and received and processed cash or credit payment.
  • Greeted customers to determine wants or needs.
  • Facilitated and developed lasting relationships with clients to increase client retention.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Assisted customers with product selection information and resolving complaints in a timely manner.
  • Recommended, selected and located merchandise based on customer desires.
  • Handled customer inquiries and complaints with professionalism and patience.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Organized store by returning merchandise to proper areas and restocked displays.

Education

Some College (No Degree) - Cyber Security

Western Governors University
Salt Lake City, UT

Skills

  • Retail loss prevention
  • Upselling
  • Promotional support
  • Cash handling accuracy
  • Order processing
  • Retail store operations
  • Excellent people skills
  • Positive and professional
  • Flexible schedule
  • Display setup
  • Inventory tracking
  • Policy and procedure adherence
  • Problem-solving skills
  • Point of sale operation
  • POS system operation
  • Store opening and closing
  • Retail merchandising expertise
  • Merchandising

Certification

  • Mirosoft Word

Affiliations

  • Going to concerts or WWE events

Timeline

Sales Associate

Cricket Wireless
01.2023 - 03.2025

CAP 2 Associate

Walmart
04.2019 - 06.2020

Lead Key Holder

Dollar General Store
08.2016 - 04.2019

Some College (No Degree) - Cyber Security

Western Governors University

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Darren Tillis