Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Darren Tyau

Palmdale,California

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Kings Hawaiian
Torrance, CA
06.2020 - 11.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

Some College (No Degree) - EMT

University of Antelope Valley
Lancaster, CA

Skills

  • Inbound and Outbound Calling
  • Scheduling
  • Product Knowledge
  • Complaint Resolution
  • Materials Transport
  • Problem Resolution
  • Critical Thinking
  • Coordination
  • In-Store Support
  • Customer Service
  • Order Processing
  • Store Maintenance
  • Order Fulfillment
  • Team Development
  • Product Sales
  • Retail Sales Customer Service

Languages

English
Professional

Timeline

Customer Service Representative

Kings Hawaiian
06.2020 - 11.2021

Some College (No Degree) - EMT

University of Antelope Valley
Darren Tyau