DARREN TYUS

• Implemented preventive maintenance programs for 45 clients, reducing downtime and increasing overall efficiency of their door systems.
• Participated in ongoing training to stay current on industry trends, best practices, and safety regulations.
• Led training sessions for new hires on company procedures, door system basics, troubleshooting techniques, and customer service expectations.
• Upgraded outdated door systems with modern technology to improve security and energy efficiency for clients.
• Performed meticulous inspections and detailed documentation of findings to ensure 100% adherence to safety regulations and client requirements.
• Ensured safety compliance with proper inspection, maintenance, and repairs of commercial and residential doors.
• Boosted company reputation through excellent communication skills when interacting with customers during service calls.
• Developed lasting relationships with suppliers to ensure availability of high-quality parts at competitive prices.
• Supported sales efforts by assisting in product demonstrations, consultations, and providing technical expertise to clients.
• Improved door functionality for clients by diagnosing issues accurately and implementing appropriate solutions.
• Enhanced customer satisfaction by providing timely and efficient installation and repair services for various door systems.
• Diagnosed problems and completed timely repairs.
• Installed door frames, steel rolling curtains or electric door openers using power tools, hand tools and electronic test equipment.
• Completed required paperwork such as work orders according to services performed or required.

• Performed complex mechanical alignments and calibration of equipment to quality standards.
• Meticulously tracked all parts and devices used on each service call.
• Implemented, configured and optimized safety standards in maintaining 100% of personal safe and equipment operation.
• Performed routine maintenance for manufacturing operations.
• Assisted in developing specialized fixtures, test equipment and procedures for failure analysis.
• Read manuals and manufacturer instructions to install and troubleshoot devices that resulted in 20% increase of maintenance turnaround.
• Maintained quality assurance and customer satisfaction objectives.
• Organized work to meet demanding production goals.
• Developed corrective action plans and prevention strategies to improve product reliability.
• Conducted tests of components and systems to evaluate performance and identify concerns.
• Completed job reports and logs immediately following service calls.

• Supervised daily operations, including employee performance, preventive maintenance and safety.
• Planned scheduled maintenance outages as part of preventive maintenance program.
• Monitored safety compliance to maintain strict standards and protect team members from harm.
• Organized ongoing maintenance schedules to boost system performance.
• Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
• Optimized supply levels to keep stock within ideal parameters for expected needs.
• Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
• Rolled out improved training programs for maintenance employees.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime 90%.
• Supervised employee performance, preventive maintenance and safety.

• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Gathered data about course success and participant experiences to help with future course planning.
• Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
• Liaised between trainers and course participants.
• Worked with central management to identify, plan, align and address training needs.
• Decreased training time by designing effective new training programs.
• Developed and implemented updating training programs for 150 employees

• Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms.
• Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
• Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers.
• Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
• Managed, supervised and controlled execution of contracts ranging from $200 thousands to $9.1 M.
• Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.

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