DARREN WEBB
Glen Carbon,IL
Summary
Customer relations Communicating goals so everyone understands them and their role in achieving them Management/Leadership Job efficiency Time Management 25 years in the truck service industry
Overview
26
26
years of professional experience
Work History
Service Advisor
Peterbilt of St. Louis
Cahokia Heights Sauget, IL
04.2023 - 03.2024
- Upsold additional products or services when appropriate.
- Greeted customers and addressed their needs in a professional manner.
- Maintained records of customer interactions and transactions.
- Promptly responded to customer inquiries via phone, email or in person.
- Prepared invoices for services rendered and collected payments from customers.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Followed up with existing customers regarding past services performed on their vehicles.
- Ensured that all customer inquiries were handled promptly and accurately.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Developed strong relationships with customers by providing exceptional customer service.
Assistant Service Manager
Travel Centers of America
Troy, IL
12.2022 - 03.2023
- Assigned tasks to technicians based on their skill level and experience.
- Analyzed data from previous repair jobs to identify trends in common problems or malfunctions that could be addressed proactively.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
- Managed inventory levels for parts used in repairs, ordering new parts as needed.
Service Foreman
Truck Centers Inc.
Saint Louis, MO
02.2022 - 01.2023
- Supervised a team of 8-10 service technicians while providing direction, motivation, support, and feedback as needed.
- Reviewed invoices from vendors for accuracy prior to submission for payment.
- Reviewed invoices for accuracy prior to submitting them for payment processing.
- Created work orders based on customer requests and assigned them to appropriate technicians.
- Provided up to date progress on work in progress.
Service Advisor
Gateway Truck & Refrigeration
Collinsville, IL
02.2019 - 11.2019
- Scheduled and assigned technicians to repair orders
- Prepared estimates, provided constant communication with customers while their truck was in the Service Department
- Provided technical assistance to technicians by using the latest manufacturers information like service bulletins, warranty information, and recall information
- Monitored technicians productivity and warranty recovery times
- Contacted factory representatives to provided additional diagnostic and policy help if needed
- Invoiced repair orders and secured payments
Service Foreman
Truck Centers, Inc.
Troy, IL
02.2011 - 11.2018
- Company Overview: Freightliner Western Star Dealer
- Directed technicians on customers needed repairs
- Assisted customers with questions on needed repairs and provided customers with recommendations on factory periodic maintenance schedules
- Prepared estimates, provided constant communication with customers while their equipment was in the Service Department and finalize invoices
- Provided technical assistance to technicians by using the latest manufacturers information like service bulletins, warranty information, and recall information
- Monitored technicians productivity and warranty recovery times
- Freightliner Western Star Dealer
Service Foreman
Gateway Truck & Refrigeration
Collinsville, IL
07.2007 - 02.2011
- Scheduled and assigned technicians to repair orders
- Prepared estimates, provided constant communication with customers while their truck was in the Service Department
- Provided technical assistance to technicians by using the latest manufacturers information like service bulletins, warranty information, and recall information
- Monitored technicians productivity and warranty recovery times
- Contacted factory representatives to provided additional diagnostic and policy help if needed
Service Foreman
Maverick Transportation
Madison, IL
03.2006 - 07.2007
- Supervise technicians maintaining and repairing a fleet of tractors and trailers coming thru the Madison terminal
- Tracked equipment maintenance schedules and assigned technicians work orders
Service Writer/Invoicer
Gateway Truck & Refrigeration
Collinsville, IL
07.2002 - 03.2006
- Being the first customer contact ensuring all customer info and issues are correctly addressed
- Schedule appointments and dispatching work orders to technicians
- Addressed all customer concerns via phone, email and in person
Service Writer/Foreman
Truck Centers, Inc.
Troy, IL
12.1997 - 07.2002
- Company Overview: Freightliner Western Star Dealer
- Manage 8 to 10 technicians working 3 different shifts
- Contact customers and provide estimates and receive authorization for repairs
- Invoice repair orders and determine warranty claims
- Freightliner Western Star Dealer
Education
Harley Davidson factory certified technician diploma -
MMI
Orlando, FL10.1992
High School Diploma - Electricity
Granite City High School
Granite City, IL06.1982
Skills
- Customer service
- Excellent communication
- Customer retention
- Vehicle assessment
- Service order flow
- Repairs scheduling
- Technical support
- Maintenance reporting
- Service estimates
- Work order interpretation
- Reporting and documentation
- Conflict resolution
- Quality inspection
- Cost estimation
- Warranty claims process management
- Service recommendations
- Customer relationship management
- Strong work ethic
- Workflow management
- Service scheduling
- Computer skills
Timeline
Service Advisor
Peterbilt of St. Louis
04.2023 - 03.2024
Assistant Service Manager
Travel Centers of America
12.2022 - 03.2023
Service Foreman
Truck Centers Inc.
02.2022 - 01.2023
Service Advisor
Gateway Truck & Refrigeration
02.2019 - 11.2019
Service Foreman
Truck Centers, Inc.
02.2011 - 11.2018
Service Foreman
Gateway Truck & Refrigeration
07.2007 - 02.2011
Service Foreman
Maverick Transportation
03.2006 - 07.2007
Service Writer/Invoicer
Gateway Truck & Refrigeration
07.2002 - 03.2006
Service Writer/Foreman
Truck Centers, Inc.
12.1997 - 07.2002
Harley Davidson factory certified technician diploma -
MMI
High School Diploma - Electricity
Granite City High School
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