Darren Werner

Innovative board game industry professional with 5 years of experience, advancing from customer engagement director to a valued contributor in game development and logistics. Recognized for creative problem-solving and exceptional collaboration, driving success in projects like a $1M Kickstarter campaign with 17,000+ backers. Proficient in Freshdesk, ShipStation, 3PL systems, and pledge managers, with a passion for enhancing tabletop gaming through innovative mechanics, community initiatives, and streamlined operations.

Seasoned Customer Engagement Manager with substantial experience in devising and implementing customer engagement strategies. Demonstrated skills in managing cross-functional teams, boosting customer satisfaction levels, and fostering customer loyalty. Previously led initiatives resulting in improved customer interaction, streamlined processes, and enhanced business outcomes.

The Gamelyn Gazette- Spearheaded a program for reviewers to source Tiny Epic-related content, sharing reviews on Gamelyngames.com with links to reviewers’ pages, which increased their visibility. It facilitated community engagement by promoting high-quality content, boosting site traffic by 10% and supporting independent reviewers. For the Kickstarter campaign, I managed logistics for a $1M campaign, coordinating with shipping partners to fulfill over 17,000 orders. I implemented pledge manager solutions to streamline complex order data.