Darren Wilkerson
Birmingham,AL
Summary
Safety-driven operations and training professional with 11+ years of experience across rail transportation, aviation, and technical support environments. Proven ability to lead teams in safety-critical settings, develop high-impact training programs, and ensure compliance with federal, state, and company regulations. Adept at coaching personnel, improving operational performance, and fostering a strong safety culture. Brings hands-on railroad operations experience, conductor training, and a track record of elevating workforce readiness and procedural compliance.
Overview
11
11
years of professional experience
Work History
Operations Supervisor Trainee
Norfolk Southern Railway
11.2022 - Current
- Lead daily train operations with a focus on safety, efficiency, and regulatory compliance.
- Supervise train crews, ensuring adherence to operating rules, safety protocols, and service standards.
- Resolve operational challenges in real time, maintaining on-time performance and freight movement quality.
- Completed conductor training with hands-on experience in yard operations, train handling, and field safety.
- Adapt to variable schedules, including nights and holidays, demonstrating reliability in 24/7 operations.
- Support safety briefings, job safety analyses (JSAs), and incident-prevention initiatives.
Station Training Supervisor
Piedmont Airlines
03.2022 - 11.2022
- Delivered structured training programs for new hires, ensuring compliance with FAA, OSHA, and company safety standards.
- Conducted hands-on equipment and ramp operations training, improving workforce readiness and reducing safety incidents.
- Built a positive learning environment that increased employee confidence and retention.
- Maintained training records, performance evaluations, and compliance documentation.
Customer Service & Station Training Supervisor
Piedmont Airlines
11.2021 - 03.2022
- Led cross-functional teams in customer service and ramp operations, consistently exceeding performance targets.
- Coached employees on safety, compliance, and operational procedures, improving team efficiency.
- Oversaw daily station operations, ensuring punctuality, service quality, and adherence to regulatory requirements.
- Addressed compliance issues promptly, preventing repeat violations.
Airline Ramp Agent
Piedmont Airlines
08.2021 - 11.2021
- Performed aircraft servicing, baggage handling, and ground support operations in a safety-critical environment.
- Improved turnaround times through efficient coordination and teamwork.
- Promoted safe equipment operation and adherence to ramp safety protocols.
Field Service Technician
NCR
02.2020 - 09.2021
- Delivered technical support for electromechanical systems, ensuring operational reliability for high-demand clients.
- Maintained strong customer satisfaction through rapid troubleshooting and service restoration.
- Applied analytical skills to diagnose complex hardware and network issues.
Desktop Support Technician
PPC Partners Inc. (The Intersect Group)
05.2019 - 01.2020
- Supported 20+ office locations with Tier 1–3 technical troubleshooting.
- Trained end-users on software and systems, improving productivity and reducing support tickets.
- Ensured minimal downtime through proactive maintenance and issue resolution.
Information Technology Technician II
Delaware Technical Community College
08.2018 - 04.2019
- Managed network hardware, system configurations, and troubleshooting for faculty and staff.
- Created instructional materials and provided training on technology use.
- Improved system reliability through proactive support and documentation.
Additional Technical Support Roles
BYL Companies | SAP (Rite Hire Advisory) | AstraZeneca | Comcast | Trinity Health | DecisionOne
01.2015 - 01.2018
- Delivered Tier I–II support, onboarding, security assurance, and escalation management.
- Improved service continuity through efficient troubleshooting and communication.
- Streamlined processes, reducing downtime and enhancing user experience.
Education
Associate Degree - Information Technology: Computer Network Systems
ITT Technical Institute
Philadelphia, PASkills
- Network and computer system assistance
- Software Troubleshooting
- ServiceNow & Ticketing Systems
- Hardware setup and configuration
- Customer service expertise
- Process Development & Documentation
- Curriculum development
Timeline
Operations Supervisor Trainee
Norfolk Southern Railway
11.2022 - Current
Station Training Supervisor
Piedmont Airlines
03.2022 - 11.2022
Customer Service & Station Training Supervisor
Piedmont Airlines
11.2021 - 03.2022
Airline Ramp Agent
Piedmont Airlines
08.2021 - 11.2021
Field Service Technician
NCR
02.2020 - 09.2021
Desktop Support Technician
PPC Partners Inc. (The Intersect Group)
05.2019 - 01.2020
Information Technology Technician II
Delaware Technical Community College
08.2018 - 04.2019
Additional Technical Support Roles
BYL Companies | SAP (Rite Hire Advisory) | AstraZeneca | Comcast | Trinity Health | DecisionOne
01.2015 - 01.2018
Associate Degree - Information Technology: Computer Network Systems
ITT Technical Institute
Core Competencies
- Rail Operations & Safety Compliance
- FRA Regulations & Rulebook Adherence
- Workforce Training & Development
- Safety Audits & Incident Prevention
- Operational Leadership & Team Supervision
- Emergency Response Procedures
- Process Improvement & Standardization
- Technical Troubleshooting & Systems Support
- Customer Service & Stakeholder Communication