Summary
Overview
Work History
Skills
References
Timeline
Generic

Darren Wright

Norcross,GA

Summary

Experienced in providing exceptional customer service. Ability to apply interpersonal relations skills; speak and write clearly and effectively and follow policy and procedures.Work well as a team member as well as independently. Strong skills in problem solving in order to arrive at positive results.

Overview

36
36
years of professional experience

Work History

Patient Navigator

Positive IMPACT Health Centers
Duluth, Ga
12.2015 - Current
  • Coordinate appointments and referrals
  • Attendance at inter-agency meetings, workshops, out of state events and special events
  • Ensure the patient are fully informed about their care and legal rights
  • Teach patient about their care options and make specific recommended based on their goals
  • Enter relevant data in patient's Electronic Medical Record
  • Develop network of additional community resources
  • Abides by all agency policies and procedures, including conflict of interest policy
  • Additional duties as assigned.
  • Assisted in scheduling appointments, tests and procedures for patients.
  • Maintained accurate records of patient interactions and outcomes in electronic health record systems.
  • Facilitated communication between physicians, specialists, nurses, social workers, insurance companies, employers.
  • Provided assistance to patients and families with navigating the health care system.

Sale Associate

North Point Mall-JCPenney
05.2022 - 10.2022
  • Greeted customers and provided exceptional customer service.
  • Organized stockroom shelves according to size, color or style.
  • Provided accurate information about products, prices and services.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Used technology resources to assist customers in locating and selecting items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained records related to sales for store management.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Sale Associate

Northlake Mall - JCPenney
Atlanta, GA
03.2016 - 01.2018
  • Greeted customers and provided exceptional customer service.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Provided accurate information about products, prices and services.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Used technology resources to assist customers in locating and selecting items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Greeted customers to determine wants or needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Computed purchases and received and processed cash or credit payment.
  • Cleaned shelves, counters and tables to maintain organized store.

Sale Support Mangaer

Gwinnett Place Mall -JCPenney
Duluth, GA
11.2010 - 05.2015
  • Ensure merchandise pricing is complete and accurate read, comprehend and generate all markdown reports for the store
  • Maintain an awareness of all promotions and advertisements
  • Assist in floor moves, merchandising, display maintenance and housekeeping
  • Assist in processing and replenishing merchandise and monitoring floor stock
  • Participate in year-end inventory and cycle counts
  • Assist with opening/closing of store.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Processed credit card transactions quickly and securely.
  • Conducted inventories on a regular basis to track stock levels.
  • Attended weekly team meetings to review performance goals and objectives.
  • Tracked sales performance metrics to identify trends in market place.
  • Demonstrated product features and benefits for customers' needs.
  • Upsold additional items based on customer interests and needs.
  • Assisted customers with product selection, sizing and styling.
  • Handled customer complaints in a professional manner.
  • Greeted customers and provided exceptional customer service.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Provided accurate information about products, prices and services.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Developed promotional strategies to increase sales volume.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Produced thorough, accurate and timely reports of project activities.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Evaluated performance of support staff and provided coaching to improve performance.

Traffic & Misdemeanor Division Trial Clerk Specialist II

Broward Clerk of Courts
Fort Lauderdale, Florida
10.1988 - 08.2009
  • Maintained and update court records
  • Performed clerical duties utilizing knowledge of the court system procedures, established law and policies
  • Provided necessary information to public, judiciary, state attorneys, and other court officials
  • Supported court officials in all day-to-day court proceedings and preparation.

Skills

  • Exceptional customer service
  • Interpersonal relations skills
  • Clear and effective communication (speaking and writing)
  • Problem-solving skills
  • Coordination and organization
  • Knowledge of healthcare procedures and policies
  • Patient education and care options
  • Data entry and record-keeping
  • Community resource development
  • Abiding by policies and procedures
  • Merchandising and display maintenance
  • Inventory management
  • Opening and closing store procedures
  • Court record maintenance
  • Clerical duties
  • Knowledge of court system procedures and policies
  • Providing information to the public and court officials
  • Supporting court proceedings and preparation

References

References will be given upon request

Timeline

Sale Associate

North Point Mall-JCPenney
05.2022 - 10.2022

Sale Associate

Northlake Mall - JCPenney
03.2016 - 01.2018

Patient Navigator

Positive IMPACT Health Centers
12.2015 - Current

Sale Support Mangaer

Gwinnett Place Mall -JCPenney
11.2010 - 05.2015

Traffic & Misdemeanor Division Trial Clerk Specialist II

Broward Clerk of Courts
10.1988 - 08.2009

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