Darren Wright Sr
Saint Louis Park,MN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Ikea
01.2025 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Utilized customer service software to track interactions and ensure timely follow-up on requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Merchandising Manager
Five Below
08.2024 - 11.2024
- Analyzed market trends to optimize product assortments and improve sales performance.
- Collaborated with cross-functional teams to ensure alignment on merchandising strategies and promotional activities.
- Developed visual merchandising guidelines to enhance in-store presentation and customer engagement.
- Executed seasonal merchandising plans, adapting quickly to changing consumer preferences and market conditions.
Product Operations Specialist
Old Navy
05.2024 - 08.2024
- Supported product inventory management by tracking stock levels and coordinating replenishment efforts.
- Assisted in executing promotional campaigns, ensuring accurate product placement and signage compliance.
- Collaborated with cross-functional teams to streamline operational processes, enhancing overall efficiency.
- Monitored sales trends to identify opportunities for product assortment adjustments and improvements.
- Participated in weekly team meetings, sharing insights on inventory performance and customer preferences.
Store Manager
Amoco
10.2023 - 05.2024
- Supervised daily store operations, ensuring compliance with policies and procedures.
- Trained and mentored staff on customer service best practices to enhance team performance.
- Managed inventory levels, conducting regular stock checks to minimize discrepancies.
- Developed visually appealing product displays to drive sales and improve customer experience.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
General Manager
Holiday Gas Station
06.2019 - 04.2023
- Directed daily operations, ensuring alignment with company policies and standards.
- Streamlined communication between departments to enhance collaboration and efficiency.
- Managed budgeting processes, optimizing resource allocation across various projects.
- Oversaw inventory management systems, improving accuracy in stock levels and reporting.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Outbounds Tactical Supervisor
UPS
07.2003 - 09.2006
- Oversaw daily operations, ensuring adherence to company policies and standards.
- Mentored team members, fostering skill development and enhancing overall performance.
- Implemented process improvements that streamlined workflows and increased productivity.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Education
Thornton Fractional North
Calumet City, ILSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Payment processing
- Customer satisfaction measurement
- Scheduling
- Team development
- Assertiveness
- Key holder experience
Timeline
Customer Service Representative
Ikea
01.2025 - Current
Merchandising Manager
Five Below
08.2024 - 11.2024
Product Operations Specialist
Old Navy
05.2024 - 08.2024
Store Manager
Amoco
10.2023 - 05.2024
General Manager
Holiday Gas Station
06.2019 - 04.2023
Outbounds Tactical Supervisor
UPS
07.2003 - 09.2006
Thornton Fractional North
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