Summary
Overview
Work History
Skills
Certification
Timeline
Generic

DARREN YOUNG

Evans,GA

Summary

Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Adept at driving results through effective leadership and fostering a positive work environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Pricing Manager

ADP
04.2023 - Current
    • Provided strong leadership to enhance team productivity and morale.
    • Led cross-functional teams to achieve project milestones and deliver high-quality results.
    • Consulted as a business partner to other groups within ADP, including CFOs, BU Presidents, and Sales Leaders.
    • Collaborated across BUs to align pricing structures and approval processes in line with the QTC strategy.
    • Enhanced stakeholder understanding and implementation of strategic goals
    • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
    • Implemented and developed operational standards, policies and procedures.
    • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
    • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
    • Championed company-wide diversity and inclusion initiative, creating more supportive and innovative work environment.
    • Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
    • Established performance goals for employees and provided feedback on methods for reaching those milestones.
    • Evaluated employee performance and conveyed constructive feedback to improve skills.

Senior Manager 1st Party Training

Convergent Outsourcing
09.2019 - 12.2022
    • Led onsite and remote onboarding for 2,000 employees annually across over 21 projects.
    • Created training organizations for domestic, nearshore, and offshore call centers.
    • Developed and deployed a successful work-from-home process and program.
    • Improved the employee experience in partnership with vendors, IT, and Facilities.
    • Coached the First Party Organization to improve leadership skills and increase cohesion with support departments and vendor partners, exceeding client expectations.
    • Increased efficiency and reduced training organization cost by cross-training resources.
    • Accelerated equipment deployment through a special assignment in collaboration with onsite IT.

Site Director

Convergys/Concentrix
09.2018 - 09.2019
    • Developed 7 operations managers with responsibility for 44 supervisors and 1,200 agents.
    • Improved site and program financial performance by coaching key drivers such as attendance, attrition, productivity, and headcount.
    • Raised site engagement by highlighting achievements, driving rewards and recognition programs, raising community involvement, and soliciting cross-functional ideas from all levels.

Director of Operations

Convergent Outsourcing
07.2012 - 06.2018
    • Led teams of 1 project manager, 2 assistant managers, 20 supervisors, and 300 agents to provide contact management services.
    • Awarded Manager of the Year in 2015 for exceptional performance in client satisfaction, key performance, employee engagement, and employee retention.
    • Promoted from Project Manager to Director of Operations.
    • Partnered with the Senior Vice President, President, and CEO to establish and administer budgets, create incentives, and implement new processes.
    • Created and maintained vendor relationships to exceed client and company expectations.
    • Enabled real-time feedback, coaching, and training to improve team and individual performance.
    • Prior Experience: USWEST-Qwest-Centurylink, Site Manager Call Center

Skills

  • Expertise in pricing software
  • Experienced in data analysis using Excel
  • Effective cross-team communication skills
  • Collaborative teamwork
  • Strategic issue analysis
  • Problem-solving

Certification

Lean Six Sigma Green Belt

Timeline

Senior Pricing Manager

ADP
04.2023 - Current

Senior Manager 1st Party Training

Convergent Outsourcing
09.2019 - 12.2022

Site Director

Convergys/Concentrix
09.2018 - 09.2019

Director of Operations

Convergent Outsourcing
07.2012 - 06.2018

Similar Profiles

CREATE PROFILE