Overview
Work History
Education
Skills
Awards
Timeline
Generic

Darrenisha Pressley

Boynton Beach

Overview

6
6
years of professional experience

Work History

Front Desk Concierge

First Services Residential
01.2025 - Current
  • Handled resident complaints promptly, ensuring swift resolution and fostering positive relationships with residents.
  • Assisted residents with reservations, modifications, and cancellations in a courteous and professional manner.
  • Enhanced Resident satisfaction by providing timely and accurate information on hotel facilities and services.
  • Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
  • Greeted Residents upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Answered customer telephone calls promptly and appropriately handled needs.

MEMBERSHIP COORDINATOR

BOYS & GIRLS CLUB
05.2022 - 08.2024
  • Membership communication Respond to questions and information requests & speaking with parents of members, and provide information to members parents through emails/phone call, in person as well
  • Membership services Process applications, renewals, and resignations
  • They may also manage membership databases and update membership policies and procedures
  • Membership engagement Plan and manage membership events, and develop strategies to improve member engagement
  • They may also track member engagement and prepare reports

OVERNIGHT FRONT DESK ASSOCIATE

24 HOUR FITNESS
10.2019 - 12.2023
  • Protect the safety and well-being of each patron, while providing the best customer service possible
  • Prepare facility for daily opening/closing by following established procedures on computer
  • Clean assigned equipment during scheduled shift
  • Cleaning should be thorough and include the entire piece of equipment
  • Immediately notify the Supervisor on duty of any accident or emergency situation
  • Respond appropriately and follow emergency action plan as trained, Complete an online Injury Report form on computer

FRONT DESK CLERK

COURTYARD BOYNTON BEACH
04.2020 - 02.2022
  • Guest check-in and check-out: Greet guests, verify registration information, and provide room keys
  • Guest communications: Respond to guest requests and complaints, and follow up to ensure issues are resolved
  • Guest services: Answer guest questions, provide information about the hotel, and offer recommendations for dining and entertainment
  • Payments: Process payments, handle cash, and prepare bills

Education

business administration

PALM BEACH STATE
LAKE WORTH, FL
04.2025

DIPLOMA -

ATLANTIC COMMUNITY HIGH SCHOOL
DELRAY BEACH, FL
05.2019

Skills

  • Customer service expert
  • Time management
  • Attention to detail
  • Communication skills
  • Problem solving

Awards

  • Above & Beyond Award from Boys & Girls Club (2 years in a row)
  • Staff of the Month Award from Boys & Girls Club (4 months throughout 2 years)
  • Staff of the Month from 24 Hour Fitness

Timeline

Front Desk Concierge

First Services Residential
01.2025 - Current

MEMBERSHIP COORDINATOR

BOYS & GIRLS CLUB
05.2022 - 08.2024

FRONT DESK CLERK

COURTYARD BOYNTON BEACH
04.2020 - 02.2022

OVERNIGHT FRONT DESK ASSOCIATE

24 HOUR FITNESS
10.2019 - 12.2023

business administration

PALM BEACH STATE

DIPLOMA -

ATLANTIC COMMUNITY HIGH SCHOOL

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Darrenisha Pressley