Darren Hopkins
Birmingham,AL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
13
13
years of professional experience
Work History
Assistant Manager
1st Franklin Financial
04.2012 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Manager
US Title And Closing Services
12.2011 - 04.2012
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Responsible for daily audits of title and loan processing to comply with companies policies
- Developed marketing strategies to increase title pawn business
Assistant Manager
TitleMax
04.2011 - 12.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Responsible for training customer service representatives to properly process title pawns and properly filing procedures to meet audit goals
Education
High School Diploma -
Ensley High
Birmingham, AL06.1989
Skills
- Employee Performance Evaluations
- Task Delegation
- Product and Service Knowledge
- Sales Growth
- Customer Relations
Timeline
Assistant Manager
1st Franklin Financial
04.2012 - Current
Manager
US Title And Closing Services
12.2011 - 04.2012
Assistant Manager
TitleMax
04.2011 - 12.2011
High School Diploma -
Ensley High