Darren Matthew Macapagal
Buena Park,CA
Summary
With more than three years of experience of Operations Management as a District Operations Manager at SPC North America and with two Bachelor’s Degree and Minoring in Business Management. Demonstrating a level of professionalism, decorum, and delivering on expectations when as soon as its given.
Overview
6
6
years of professional experience
Work History
Attractions Host
Walt Disney Company
07.2022 - Current
- Kept attraction neat and clean, following company policy and safety guidelines.
- Enforced company policies while maintaining cheerful, supportive approach to guests.
- Operated rides to delight guests and contribute to wonderful park experience.
- Helped children and families find favorite attractions and characters to optimize guest experience.
- Goofy’s Sky School & Golden Zephyr (First Attraction)
- Incredicoaster (Second Attraction)
- Seaside Jumping Jellyfish & Silly Symphony Swings (Third Attraction)
- Jungle Cruise (Forth Attraction)
- Guest Show Operation or G.S.O. (Knowledge both Disney California Adventure & Disneyland)
City Comissioner
City Of Buena Park
08.2023 - Current
- Fostered climate of collaboration between general public, city manager and members of city council.
- Used public gatherings, community events and direct relations to keep constituents happy and informed.
- Alerted constituents of government actions and programs by way of newsletters, personal appearances at town meetings and individual meetings.
- Conducted head counts to help predict outcome of upcoming votes.
- Drafted legislation and amendments, wrote government policies and established budgets.
- Developed and strengthened political partnerships to further agendas.
Sales Associate
Pandora Jewelry
03.2022 - 07.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Nordstrom
08.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
District Operations Manager
Paris Baguette America
09.2019 - 08.2021
- Traveled to over numerous bakery locations per week to manage each store and perform reviews of individual managers and employees.
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
- Developed processes to save on costs and prevent losses.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Analyzed market trends and customer feedback to develop new strategies for improving operations.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Trained new employees on proper protocols and customer service standards.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
General Manager
Paris Baguette America
09.2019 - 08.2021
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
Assistant Manager
Paris Baguette America
08.2018 - 08.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
Barista
Paris Baguette America
08.2017 - 08.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Bachelor of Arts - Political Science
Chapman University
Orange, CABachelor of Arts - History
Chapman University
Orange, CAMinor - Business Administration And Management
Chapman University
Orange, CAAssociate of Arts - Political Science And Government
Cypress College
Cypress, CAAssociate of Arts - History
Cypress College
Cypress, CAAssociate of Arts - Business Management
Cypress College
Cypress, CAAssociate of Arts - Constit
Cypress College
Cypress, CASkills
- Supply Chain Distribution
- Inventory Audits
- Operational Efficiency
- Staff Supervision
- Customer and Vendor Relations
- Financial Management
- Risk Management
- Reducing Waste
- Safety Protocols
- Maintaining Clean Work Areas
- Inventory Control Processes
- Corrective Actions
Timeline
City Comissioner
City Of Buena Park
08.2023 - Current
Attractions Host
Walt Disney Company
07.2022 - Current
Sales Associate
Pandora Jewelry
03.2022 - 07.2022
Sales Associate
Nordstrom
08.2021 - 02.2022
District Operations Manager
Paris Baguette America
09.2019 - 08.2021
General Manager
Paris Baguette America
09.2019 - 08.2021
Assistant Manager
Paris Baguette America
08.2018 - 08.2019
Barista
Paris Baguette America
08.2017 - 08.2018
Bachelor of Arts - Political Science
Chapman University
Bachelor of Arts - History
Chapman University
Minor - Business Administration And Management
Chapman University
Associate of Arts - Political Science And Government
Cypress College
Associate of Arts - History
Cypress College
Associate of Arts - Business Management
Cypress College
Associate of Arts - Constit
Cypress College
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