Darren R Rodríguez-Rosado
Jacksonville,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Paramedic
Quality Critical Care
San Sebastian, PR
03.2022 - 09.2023
- Assessed emergency situations and prioritized medical care for patients
- Developed strong rapport with other medical professionals to foster quality and efficient patient care
- Evaluated patient's medical status and monitored vital signs during transit
- Documented care provided to patients into reports for submission to supervisor
- Loaded patients into ambulances in preparation for transport to nearest medical center.
Customer Service Representative
MSSS Claro PR
Aguadilla, PR
02.2020 - 03.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Consulted with customers to resolve service and billing issues
- Educated customers on special pricing opportunities and company offerings.
Representative
MMM Healthcare
San Sebastian, PR
02.2019 - 01.2020
- Answered questions and resolved concerns for customer support
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone
- Built relationships, earning client trust through listening to drive sales
- Educated referral sources and patients on qualifications of services Conducted patient satisfaction calls to follow up on rendered healthcare services.
Virtual Assistant
Agency VA
San Sebastian, PR
01.2018 - 01.2019
- Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively
- Responded to customer issues to provide immediate resolution and improve retention
- Handled incoming calls and directed callers to appropriate department or employee.
Education
Nursing -
Interamerican University
High School Diploma -
Patria La Torre High School
Skills
- Excellent interpersonal relationships
- Accountable
- Work under pressure
- Collaboration
- Problem-Solving
- Call Management
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Paramedic
Quality Critical Care
03.2022 - 09.2023
Customer Service Representative
MSSS Claro PR
02.2020 - 03.2022
Representative
MMM Healthcare
02.2019 - 01.2020
Virtual Assistant
Agency VA
01.2018 - 01.2019
Nursing -
Interamerican University
High School Diploma -
Patria La Torre High School