DARRESHA BOUCHEE
Jacksonville,FL
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Ascension St. Vincent's Southside Hospital
07.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
- Provided thorough information about admissions policies, financial requirements, and check-in procedures.
- Managed high-stress situations calmly while assisting patients experiencing medical emergencies or other urgent matters.
- Creating Birth Certificates When a baby is born in a hospital or birth center, the facility usually provides information about the birth to the local vital records office.
Patient Access Representative
Lacuna Health
05.2022 - 05.2023
- Applied HIPAA privacy and security regulations while handling patient information.
- Schedule, reschedule, cancel appointments for several different doctors offices.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Patient Access Representative
Formativ Health
10.2020 - 04.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Collection Specialist
Citibank
07.2019 - 12.2020
- Recorded information about customers' financial status and collections status efforts
- Developed collection methods to achieve or exceed company financial goals
- Arranged for debt repayment and established repayment schedule based on customer finances
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Worked with customer to create debt repayment plan based on current financial condition.
Social Media Representative
Fanatics, Fan Services
07.2019 - 10.2020
- Used social media to engage consumers, respond to questions or complaints and promote company initiatives.
- Utilized Twitter and Facebook to promote products, services and content
- Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Chat Agent/Phone Agent
Fanatics, Fan Services
09.2017 - 06.2019
- Updated databases with new and modified customer data
- Informed customers on the status of their packages and follows up to ensure all customer needs are fulfilled
- Provided excellent customer service while following through on responsibilities to customers and recovering from any errors made.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Managed computer-based platform with multiple applications to maintain effective communication with customers.
- Answered inbound calls and chats to facilitate customer service.
Photo Lab Associate
Walmart Supercenter
11.2016 - 09.2017
- Resolved customer problems with speed and professionalism to maintain high satisfaction ratings.
- Greeted and assisted customers, suggested and promoted products and services.
- Kept check-out areas clean and organized to maintain attractive store.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
- Performed opening and closing procedures to keep operations running smoothly.
Education
Skills
- Electronic Health Records Systems
- Communication
- Demographics Information
- Payment Processing
- Self-motivation
- Organization
- Team Leadership
- Patient Registration
- Team Collaboration
- Money Handling
- Call Screening
- Insurance Verification
Timeline
Customer Service Representative
Ascension St. Vincent's Southside Hospital
07.2023 - Current
Patient Access Representative
Lacuna Health
05.2022 - 05.2023
Patient Access Representative
Formativ Health
10.2020 - 04.2022
Collection Specialist
Citibank
07.2019 - 12.2020
Social Media Representative
Fanatics, Fan Services
07.2019 - 10.2020
Chat Agent/Phone Agent
Fanatics, Fan Services
09.2017 - 06.2019
Photo Lab Associate
Walmart Supercenter
11.2016 - 09.2017
Similar Profiles
Chris EvansChris Evans
Chief Financial Officer at Ascension St. Vincent's Southside HospitalChief Financial Officer at Ascension St. Vincent's Southside Hospital
Fabiola LazeFabiola Laze
Phlebotomist at Ascension St. Vincent's Southside HospitalPhlebotomist at Ascension St. Vincent's Southside Hospital
DARRESHA BOUCHEEDARRESHA BOUCHEE
Customer Service Representative at Ascension St. Vincent's Southside HospitalCustomer Service Representative at Ascension St. Vincent's Southside Hospital