Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Darreshia McGaffie

Houston,TX

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

13
years of professional experience

Work History

Department Of Family And Protective Services

Administrative Assistant
10.2022 - Current

Job overview

  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed approximately 40 phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Asurion

Claims Specialist
05.2013 - 10.2018

Job overview

  • Managed high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
  • Trained new personnel regarding company operations, policies and services.

Aon Hewitt

Administrative Assistant
01.2011 - 05.2013

Job overview

  • Responsible for providing management support to upper management and reporting activities as requested
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.

Education

PRAIRIE VIEW A & M UNIVERSITY
Prairie View, TX

Some College (No Degree)

University Overview

HOUSTON COMMUNITY COLLEGE
Houston, TX

Business Admin

University Overview

Skills

  • Data Entry
  • Documentation and Recordkeeping
  • Microsoft Office Suite
  • Clerical Support
  • Spreadsheet development
  • Office Administration

Timeline

Administrative Assistant
Department Of Family And Protective Services
10.2022 - Current
Claims Specialist
Asurion
05.2013 - 10.2018
Administrative Assistant
Aon Hewitt
01.2011 - 05.2013
PRAIRIE VIEW A & M UNIVERSITY
Some College (No Degree)
HOUSTON COMMUNITY COLLEGE
Business Admin

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Darreshia McGaffie