Darrial Thompson
New Richmond,OH
Summary
Professional specialist prepared for dynamic role in supporting team operations and administrative tasks. Known for consistently improving workflow efficiencies and contributing to project success. Strong collaboration skills and adaptability ensure reliable performance in varied situations. Skilled in communication and organizational tasks valued by employers.
Overview
4
4
years of professional experience
Work History
Homeowners Assistant Specialist
Fifth Third Bank
02.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
- Discussed property liquidation options with customers.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Ensured compliance with all relevant regulations and guidelines by diligently reviewing loss mitigation documentation and procedures.
- Helped customers navigate options to maintain homeownership.
Customer Service Specialist
Zeiss
04.2024 - 02.2025
- Address customer inquiries, ensuring high satisfaction with precise solutions.
- Enhanced order process accuracy, reducing errors by 60% through streamlined procedures.
- Proactively resolve issues, maintaining strong customer relationships and satisfaction.
- Utilize strong communication skills to address and solve customer concerns effectively.
- Drive process improvements, achieving significant error reduction and efficiency gains.
- Implement creative solutions to streamline customer service workflows, enhancing efficiency and response times for inquiries.
Enterprise CIF Maintenance Specialist
First Financial Bank
06.2023 - 02.2024
- Managed high-volume account updates with exceptional accuracy and attention to detail.
- Trained new associates, enhancing team productivity and cohesion.
- Ensured compliance with financial regulations and internal policies in daily workflows.
State-Tested Nursing Assistant
Alto Healthcare Staffing
11.2021 - 12.2022
- Delivered compassionate patient care, including mobility support, monitoring vitals, and assisting with daily activities.
- Adapted to diverse healthcare settings, maintaining professionalism and empathy.
- Maintained accurate records, supporting interdisciplinary teams in delivering quality.
Education
Practical Nursing -
Cincinnati State Technical and Community College
Cincinnati, OH01.2022
Skills
- Team development
- Process improvement
- Workflow optimization
- Microsoft Office Suite
- Organizational skills
- Multitasking
- Customer relations
- Scheduling and planning
Timeline
Homeowners Assistant Specialist
Fifth Third Bank
02.2025 - Current
Customer Service Specialist
Zeiss
04.2024 - 02.2025
Enterprise CIF Maintenance Specialist
First Financial Bank
06.2023 - 02.2024
State-Tested Nursing Assistant
Alto Healthcare Staffing
11.2021 - 12.2022
Practical Nursing -
Cincinnati State Technical and Community College
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