Darrian Bethea

As part of the maintenance staff, I regularly assembled desktop computers, replaced CAT6 cables, and handled networking hardware such as modems, routers, and switches to meet customer needs and maintenance demands. I routinely troubleshot, installed, and maintained hotel phone hardware (both landline and VoIP phones), terminated cables, tested signal strength, and programmed extensions.

I adjusted the wireless music schedule by season using remote devices, troubleshooting connectivity issues, and replacing hardware such as amplifiers, speakers, and network music streaming devices. I also troubleshot analog cable TV systems, replacing damaged coaxial cables, and adding or removing amplifiers and signal splitters as needed. Additionally, I replaced defective Chromecast devices, monitored costs, and implemented strategies to prevent further damage or theft.

I supported guests and staff by troubleshooting television menus, assisting with wireless device connectivity for TV streaming, and providing tech support with peripheral devices such as printers, keyboards, monitors, speakers, fax machines, scanners, and headsets. I restored network connectivity for company desktops and laptops, and assisted employees with regaining access to applications needed to create and manage hotel work orders.

My duties included the installation, troubleshooting, and replacement of point of sale hardware (registers, receipt printers, digital menus, and payment devices), as well as resolving minor software issues related to payments, network connectivity, and receipt printing. I provided support to front desk staff with wireless keycard programmers, OPERA housekeeping management software, and guest room wireless lock interrogation for added security.

Most importantly, I ensured that I was always available and competent in addressing on-property issues, providing excellent customer service to both staff and hotel guests, and showcasing the reliability of my department.