Darrian Costin

• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
• Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
• Promoted physical, mental and social development using classroom games and activities.
• Tutored struggling students individually and in small groups to reinforce learning concepts.
• Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
• Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
• Tutored students in reading, language arts and other subjects.
• Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
• Assessed student assignments to check quality and completeness before submission for grading.
• Offered complete instructional support for students unable to attend regular classes.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Educated customers about billing, payment processing and support policies and procedures.
• Cross-trained and provided back up for customer service managers.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Finding the true need of the customer
• Empathetic and active listening
• Training/coaching coworkers
• Leading daily huddles
• Care calls
• Working independently and as a team.

• Provided positive first impressions to welcome existing, new and potential customers.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Engaged with customers to effectively build rapport and lasting relationships.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
• Exceeded monthly sales quota

• Greeted guests in with friendliness and professionalism.
• Worked closely with manager to provide effective assistance for specific aspects of business operation.
• Answered incoming calls, processed requests and relayed messages to appropriate personnel.
• Assisted manager in all aspects of business operations.
• Managed and completed paperwork and overall office administration operations.
• Kept team efficient and on-task by maintaining well-stocked and organized supplies.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Transferred and directed phone calls, guests and mail to correct staff members.
• Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
• Worked closely with coworkers to strategically plan for company growth.
• Keyed all data into Excel.

Graduated with honors, On the Dean's list every quarter since freshman year

• Honor Roll every quarter.
• Relevant Coursework: Neuropsychology & statistics
• Relevant Coursework: Cognitive psychology & Developmental psychology
• 3.7 GPA