Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
Generic

Darrian Davis

Loganville,GA

Summary

Dynamic professional with a background in customer service and experience in employee management, seeking a rewarding opportunity in the insurance field. Skilled in cultivating strong client relationships and leading teams to operational excellence, I bring a unique combination of customer service acumen and leadership capabilities to the realm of insurance. Proficient in assessing and processing claims, as well as resolving issues efficiently, I am dedicated to ensuring client and principal satisfaction and optimizing claim outcomes.

Overview

10
10
years of professional experience

Work History

Customer Support Specialist

SCUF Gaming
03.2021 - Current
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound emails while maintaining excellent quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Maintained and managed customer files and databases.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Inbound Call Center Agent

Computer Generated Solutions
01.2020 - 10.2020
  • Apply understanding and knowledge of information systems products and services to assist customers on technical matters
  • Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and tools
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Developed and updated databases to handle customer data.

Assistant Store Manager

Rack Room Shoes Inc.
10.2018 - 01.2020
  • Assistant Store Manager Assist the Store Manager in managing all day-to-day operations
  • Provide guidance and leadership to store staff, in coordination with the Store Manager’s direction
  • In the absence of the Store Manager, assume full responsibility for all store operations
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Stocker

Nordstrom Rack
12.2017 - 10.2018
  • Unload merchandise from trucks and prepare return loads using receiving equipment and tools
  • Consistently lifted materials weighing as much as 50 pounds.
  • Sorts and processes merchandise prior to placement on the sales floor
  • Performs housekeeping duties including, but not limited to, sweeping, vacuuming, dusting, picking up trash, emptying trash and spot mopping.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

Line Cook

Texas Roadhouse
03.2014 - 12.2017
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Plated and presented all dishes to match established restaurant standards.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

Academy Sports & Outdoors

Valdosta, GA
11.2013 - 07.2014
  • Customer Service Representative Provides consistent, prompt and friendly customer service in a variety of functions such as Merchandising, Receiving, Cashier, and Sales Operate cash register for all transaction types including returns, credit applications, hunting and fishing licenses and sales Drive sales through exceptional customer service skills, sales techniques and store knowledge to connect customers to the right size, product location or product.

Education

High School Diploma -

Loganville High School
Loganville, GA
05.2011

Skills

  • Qualified in use of Microsoft Office, including Vista, and 10-key knowledge (55 WPM)
  • Staff Management
  • Technical Troubleshooting
  • Policy Interpretation
  • Claims Investigation
  • Damage Assessment
  • Customer service and support

References

References available upon request

Affiliations

  • Alpha Phi Omega Community Service Fraternity

Timeline

Customer Support Specialist

SCUF Gaming
03.2021 - Current

Inbound Call Center Agent

Computer Generated Solutions
01.2020 - 10.2020

Assistant Store Manager

Rack Room Shoes Inc.
10.2018 - 01.2020

Stocker

Nordstrom Rack
12.2017 - 10.2018

Line Cook

Texas Roadhouse
03.2014 - 12.2017

Academy Sports & Outdoors

Valdosta, GA
11.2013 - 07.2014

High School Diploma -

Loganville High School

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