Darrian Smothers
Health Services Associate
Garland,Texas
Summary
Results-driven professional equipped with eight years of experience in supporting operational workflows and enhancing team productivity. Proven track record in streamlining processes and fostering productive collaboration amongst various departments. Committed to delivering high-quality results and adapting to complex environments with strong communication and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Health Services Associate
Novartis Patient Assistance
10.2023 - Current
- Increased customer satisfaction by resolving complex issues, expressing empathy and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring projected deliveries were maintained.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication across departments and implementing efficient application processing.
Assistant Community Director
FPI Management
10.2020 - 01.2023
- Managed rent collection activities, making certain all payments were processed accurately and in accordance with company deadlines.
- Processed and submitted invoices to corporate.
- Collaborated with maintenance staff and vendors to prioritize work orders, resulting in timely completion of tasks and increased resident and new tenant satisfaction.
- Conducted regular property inspections to identify potential maintenance issues or threats to tenant safety, ensuring prompt resolution before escalation.
- Enhanced curb appeal by overseeing landscaping projects, amenity cleanings and routine exterior maintenance efforts.
- Assisted in the preparation of annual budgets and variance reports, ensuring financial goals were met while maintaining excellent property standards.
- Improved communication between management and residents by implementing new channels such as social media updates and personal meetings with tenants.
- Assisted with property-wide emergency response plans, ensuring resident safety in the event of unforeseen circumstances.
Leasing Manager
Peak Campus
11.2017 - 10.2020
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased retention and revenue.
- Developed marketing strategies to attract new tenants, resulting in improved occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Managed daily and weekly marketing and leasing events.
- Established performance goals and targets motivating team members to achieve higher leasing volumes and profitability for the company.
- Stayed informed about industry trends, adjusting tactics when needed to remain competitive in the local market.
Education
Bachelor of Science - Criminal Justice And Sociology
Texas Wesleyan University
Fort Worth, TX05-2017
Skills
- Customer service
- Clerical skills
- Oral communication
- Time management
- Performance optimization strategies
- Client needs assessments
- Attention to detail
- Cross-functional teamwork
- Operational reporting
- Customer acquisition
Accomplishments
- Achieved 98% occupancy by completing necessary lease up events with accuracy and efficiency.
- Documented and resolved outstanding tenant ledgers which led to property delinquency dropping to under 2%.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceWork from home optionPaid time offTimeline
Health Services Associate
Novartis Patient Assistance
10.2023 - Current
Assistant Community Director
FPI Management
10.2020 - 01.2023
Leasing Manager
Peak Campus
11.2017 - 10.2020
Bachelor of Science - Criminal Justice And Sociology
Texas Wesleyan University
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