Summary
Overview
Work History
Education
Skills
Timeline
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Darrian Wilson

Columbia,SC

Summary

Encouraging analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Highly motivated and detail-oriented individual with a strong background in customer service, communication, and problem-solving.

Overview

8
8
years of professional experience

Work History

Banking Customer Service Representative

American Express
02.2022 - 09.2024
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
  • Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
  • Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
  • Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
  • Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback on ways to enhance performance levels within the department.
  • Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.

Travel CNA

SnapNurse
01.2020 - 02.2022
  • Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
  • Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
  • Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
  • Responded quickly and calmly in emergency situations.
  • Expanded professional knowledge by attending continuing education courses, seminars, and workshops relevant to the travel CNA role.
  • Maintained accurate and detailed documentation of patient information, ensuring compliance with facility policies and regulations.
  • Provided high-quality nursing care to diverse patient populations, adapting to the unique needs of each assignment.

Receptionist

Advantage Medical Group
04.2019 - 03.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Patient Support Technician

Prisma Health
07.2016 - 04.2019
  • Maintained a clean and safe environment for patients, promptly addressing sanitation concerns.
  • Facilitated smooth patient transitions between departments, ensuring proper handoffs and documentation.
  • Provided high-quality personal hygiene assistance, promoting cleanliness while preserving dignity.
  • Educated patients on post-discharge care instructions, reducing readmission rates due to complications.
  • Contributed to an efficient healthcare team by accurately documenting vital signs and medical records.

Education

High School Diploma -

Lower Richland
Columbia, SC
06.2016

Skills

Financial product knowledge

Compliance Awareness

Sales proficiency

Strong Numeracy Skills

Active Listening

Critical Thinking

Problem-solving abilities

Customer Service

Customer Relations

Call center experience

Computer Proficiency

Complaint Handling

Team Collaboration

Timeline

Banking Customer Service Representative

American Express
02.2022 - 09.2024

Travel CNA

SnapNurse
01.2020 - 02.2022

Receptionist

Advantage Medical Group
04.2019 - 03.2021

Patient Support Technician

Prisma Health
07.2016 - 04.2019

High School Diploma -

Lower Richland

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Darrian Wilson