Darriana Jenkins
Orlando,FL
Summary
Proven Medication Technician and Customer Service Representative, excelled at Hilton Grand Vacations by enhancing customer loyalty through empathetic service and resolving disputes. Skilled in medication administration and healthcare regulations, with a strong foundation in communication and problem-solving. Achieved top performer recognition, demonstrating exceptional time management and organizational abilities.
Overview
9
9
years of professional experience
Work History
Medication Technician
Inspired Living
05.2023 - 07.2024
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
Remote Customer Service Representative
Hilton Grand Vacations
02.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Remote Customer Service Representative
Spectrum
06.2021 - 02.2022
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Provided exceptional customer service while resolving difficult situations diplomatically, maintaining client loyalty during challenging circumstances.
- Increased repeat business by establishing rapport with customers through attentive service and engaging interactions.
- Streamlined beverage preparation for faster customer service and improved overall satisfaction.
Resident Assistant/Lead Medication Technician
Brookdale Assisted Living
03.2020 - 10.2021
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Maintained clean, safe, and well-organized patient environment.
- Responded to room transfers, incident reports, and maintenance requests.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Assisted residents in preparing for activity and social programs.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Cashier
Walmart
12.2015 - 12.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to enter orders, process payments and issue receipts.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05.2015
Skills
- Medication Administration
- Medication Reconciliation
- Healthcare regulations
- Pharmacy Knowledge
- Medication storage
- Medical Terminology
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Customer Service
- Time Management
- Problem Solving
- Organizational
- Communication
Timeline
Medication Technician
Inspired Living
05.2023 - 07.2024
Remote Customer Service Representative
Hilton Grand Vacations
02.2022 - 05.2023
Remote Customer Service Representative
Spectrum
06.2021 - 02.2022
Resident Assistant/Lead Medication Technician
Brookdale Assisted Living
03.2020 - 10.2021
Cashier
Walmart
12.2015 - 12.2020
High School Diploma -
Penn Foster Career School
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