Darrianna Becker
League City
Summary
Highly organized and motivated Customer Service Representative with a strong commitment to providing excellent service to customers through various channels, including email, phone, and in-person interactions. Demonstrated expertise in problem-solving, conflict resolution, and multitasking. Exceptional at building and maintaining relationships with customers, excelling in delivering accurate information, assisting with order placements, and skillfully resolving inquiries.
Overview
2
2
years of professional experience
Work History
Resident Care Assistant
The Shores at Clear Lake
08.2024 - Current
- Delivered exceptional care to residents with diverse needs, ranging from dementia and Alzheimer''s patients to those requiring physical rehabilitation support.
- Increased resident independence by aiding with mobility exercises and daily activities.
- Provided emotional support for residents during difficult transitions or personal challenges, enhancing overall mental wellbeing.
- Maintained a clean, organized living space for each resident, fostering a comfortable and welcoming atmosphere.
RBT
Action Behavior Center
02.2024 - 06.2024
- Greeted families in a friendly and professional manner
- Handled family complaints calmly and professionally, resolving family issues in a timely manner
- Created reports and documents as requested by the office manager
- Worked with project managers to develop and implement strategies for upcoming projects
- Ensuring accuracy and completeness in all family interactions
- Communicating with members through various channels, including phone, email, and chat
Waitstaff
Delaney at the South Shore
03.2023 - 12.2023
- Responding to guest inquiries and resolving issues promptly and effectively
- Providing information about products, services, and order status
- Communicating with customers through various channels, including phone, email, and chat
- Ensuring accuracy and completeness in all customer interactions
- Playing a crucial role in ensuring a seamless and positive customer experience
Education
Bachelor's Degree - science of communication disorders
Abilene Christian University
10.2024
Lamar University
05.2022
Skills
- Effective Time Management
- Resident care
- Adaptability
- Microsoft Excel
- Microsoft Office
- Computer Skills
- Ability to Multitask
- Ability to Work in a Team
- Customer Service
- Creative Problem Solving
Personal Information
Title: Customer Service
Timeline
Resident Care Assistant
The Shores at Clear Lake
08.2024 - Current
RBT
Action Behavior Center
02.2024 - 06.2024
Waitstaff
Delaney at the South Shore
03.2023 - 12.2023
Lamar University
Bachelor's Degree - science of communication disorders
Abilene Christian University
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