Technical Specialist
Darric Johnson
Comcast Technology Solutions
Burnside,KY
20
years of professional experience
Work History
Technical Specialist
4 Years 8 Months- Analyzed customer-reported issues across video delivery and cloud-based services to isolate root causes.
- Monitored platform performance, identified service disruptions, and coordinated issue escalation with cross-functional teams.
- Resolved technical support tickets using incident tracking systems and clear troubleshooting workflows.
- Documented support procedures, configuration details, and resolution steps for consistent case handling.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Streamlined technical workflows for enhanced productivity through the implementation of automation tools.
Dispatch Manager
15 Years 2 Months- Directed daily dispatch operations, prioritizing loads and coordinating driver assignments.
- Monitored shipment status, resolving route delays and service exceptions quickly.
- Communicated with drivers and customers to confirm delivery schedules and requirements.
- Reviewed freight documentation for accuracy before release and arrival processing.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Evaluated current operational processes to help develop, implement and improve practices.
- Coordinated daily dispatch schedules, aligning driver assignments with freight priorities and delivery windows.
Education
High School Diploma
Skills
Expert in system management
Telecommunications management
Incident management
Telecommunications
Enterprise resource planning
Proficient in [system]
Data analysis
User training
Timeline
Technical Specialist
Comcast Technology Solutions
03.2022 - CurrentRead More
Dispatch Manager
Bowling Green Freight
01.2007 - 03.2022Read More
Charles Clancey High
High School Diploma
Read More