Darrick Donahue
Austin,TX
Summary
Highly-motivated employee with desire to take on new challenges. My objective is to obtain a position as an active employee in a growing reputable company where I can contribute my experience, and proactive attitude as well as positive outlook to help improve the company and myself. I'm eager to learn and would also like to acquire new skillsets while using my current knowledge.
Overview
11
11
years of professional experience
Work History
Office Operations Assistant
Ascension Medical Group
Austin, TX
02.2023 - Current
- Conducted daily office operations, including opening and closing the office.
- Maintained filing systems and databases for tracking customer information.
- Provided administrative support to staff members in a variety of tasks such as data entry, scheduling appointments, ordering supplies, and preparing documents.
- Answered phone calls, emails and other inquiries from customers or vendors.
- Sorted incoming mail, distributed correspondence throughout the office, and prepared outgoing mail for delivery.
Information Representative
MD Anderson Cancer Center
Houston, TX
05.2021 - 09.2022
- Responsible for providing information to internal and external customers, utilizing institutional resources, including the patient care management system, telecommunications systems, and other institutional systems.
- Extracts patient appointment information and schedules utilizing the patient CARE management system and other institutional database systems.
- Assists patients, families, and visitors with solving hospital-related problems.
- Identifies system problems that cause customer dissatisfaction and complaints, and advocates a plan for improvement.
- Create SI Reports when observing safety issues, and train screener on proper patient/visitor protocols.
- Ensures entry site is staffed according to the daily schedule, and the entry site is fully stocked.
- Performs all other duties aligned with Patient Relations while adhering to all hospital policies and procedures.
Store Supervisor
Palais Royal
Houston, TX
08.2019 - 09.2020
- Manage retail staff, including cashiers and people working on the floor
- Keeping records of expenditure, sales figures, and employee performance
- Assist in visual merchandise, floor moves, inventory, stock, mark downs, POS transactions, online orders, and incoming deliveries/freight
- Coach, counsel, recruit, train, and discipline employees
- Ensure promotions are accurate and merchandised to the company's standards
- Maintain store's cleanliness and health and safety measures
- Organize and distribute staff schedules
- Addressing customers' requests, comments, and complaints
Waiter/Host/Store Clerk
Pincher's Restaurant
El Campo, TX
10.2013 - 07.2019
- Acted as manager on duty during shifts as needed, including opening and closing duties
- Earned management trust by serving as key holder, responsibly opening and closing
- As well as handling daily flow of paperwork
- Checking in and out servers per shift, and accurate cash drops
- Trained new waiter and waitress on customer service expectations, safety procedures, and proper food handling
- Monitored dining area to ensure best customer experiences
- Consistently checked on customers to ensure satisfaction with each food course and beverages
- Handled all routine customer problems, ensuring all concerns were corrected and customers left satisfied
Education
Sociology
Texas State University
San Marcos, TX12-2026
Behavioral Sciences
Wharton County Junior College
Wharton, TX05-2013
High School Diploma -
El Campo High School
El Campo, TX06.2010
Skills
- Flexible schedule availability
- General knowledge of computer software
- Honest, trustworthy, and punctual
- Proficient Client Communication
- Excellent multitasker
- Energetic, friendly, and enthusiastic
- Ability to work under pressure
- Time management
- Adaptability
- Teamwork and Collaboration
- Administrative Support
References
- Kaylin Panning, Speech Language Pathologist Supervisor, (979) 253-1899, Richmond, TX 77469
- Johnathan Hill, State Farm Claims Adjuster, (309) 287-8639, Phoenix, AZ 85021
- Kim McDaniel, United Airlines Senior Payroll Processor, (281) 913-9639, Atascocita, Tx 77346
- Lorena Ramos, Station 71 Salon Receptionist, (979) 332-9055, El Campo, TX 77437
- Sherlisa Washington, Check into Cash District Manager, (979) 253-9484, Houston, TX 77057
Timeline
Office Operations Assistant
Ascension Medical Group
02.2023 - Current
Information Representative
MD Anderson Cancer Center
05.2021 - 09.2022
Store Supervisor
Palais Royal
08.2019 - 09.2020
Waiter/Host/Store Clerk
Pincher's Restaurant
10.2013 - 07.2019
Sociology
Texas State University
Behavioral Sciences
Wharton County Junior College
High School Diploma -
El Campo High School
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