Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Darrick Gathright

North Las Vegas,NV

Summary

Results-driven leader with a successful history at T1 Payments in elevating sales and customer satisfaction. Proficient in strategic planning and client relationship management, leveraging innovative strategies to enhance sales performance. Demonstrated excellence in credit analysis and workforce training, leading to substantial improvements in operational efficiency and sales conversion rates.

Overview

36
36
years of professional experience

Work History

Store Manager

BEST MATTRESS
Las Vegas, Nevada
02.2016 - 07.2024
  • Responsible for opening and closing of the store while overseeing the daily operations of one of our retail locations
  • Managing staff, setting goals, resolve customer complaints and ensure customer satisfaction and positive brand awareness
  • Also working to increase sales and customer satisfaction wherever possible

Sales Director

T1 PAYMENTS
Henderson, Nevada
05.2014 - 11.2015
  • Determined annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results
  • Established sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products
  • Implemented sales programs by developing field sales action plans
  • Maintained sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors
  • Established and adjusts selling prices by monitoring costs, competition, and supply and demand
  • Completed sales operational requirements by scheduling and assigning employees; following up on work results
  • Maintained sales staff by recruiting, selecting, orienting, and training employees
  • Maintained sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results
  • Maintained professional and technical knowledge by reviewing professional publications; establishing personal networks; participating in professional societies
  • Contributed to team effort by accomplishing related results as needed

Owner/Travel Agent

DG ROYAL VACATIONS
Las Vegas, Nevada
12.2011 - 04.2014
  • My main roles as an Owner/travel agent is to give well-informed, appropriate advice to clients about where and when to travel based on their needs
  • Arranging flights, insurance and accommodation
  • Using a booking system to secure holidays
  • Collecting and processing payments
  • Advising clients on travel arrangements, e.g
  • Visas and passports
  • Sending out tickets to clients
  • Keeping clients up to date with any change
  • Dealing with complaints or refunds (not one of the perks, but someone's got to do it)

Training Coordinator

WINDSOR CAPITAL MORTGAGE CORP
Las Vegas, NV
07.2005 - 11.2011
  • I provided training for loan officers at every level of the mortgage industry- from basic training for those just starting out, to advanced skills for seasoned mortgage professionals
  • I trained the loan officers about integrity in the mortgage industry
  • The loan Officers were taught about customer service, including building customer relationships and following up with potential customers
  • I trained the loan Officers on time management, utilizing the time they are working to be productive
  • Trained the loan Officers on how to analyze a customer's credit report to properly place them in a program that would be beneficial to the customer
  • Trained the loan Officers how to make contact with direct lenders with specific loan programs that would benefit the customer with 'A' paper or subprime credit

SR. Loan Officer

DANA CAPITAL
Riverside, CA
04.2005 - 07.2005
  • Assist clients to determine their financial needs and desires
  • Analyze, evaluate the client's current credit situation and borrowing potential
  • Accurately and completely gather all necessary information in order to assist in the determination of the correct loan the client will qualify for
  • Present a loan proposal that is clear and understood by the client
  • I have a full understanding and working knowledge of all operations and technical systems to accurately and expediently ensure a timely flow from initial lead to funded loan

Wholesale Account Executive

FINANCE AMERICA, LLC
Lake Forest, CA
01.2004 - 04.2005
  • Solicit quality mortgage brokers and pre-qualify loan packages using a preliminary evaluation form to determine the program eligibility
  • Attain a strong working knowledge of the products and underwriting guidelines
  • Sell the advantages of the products and programs to mortgage brokers
  • Develop long-term relationships with the brokers by selling them customer service and the advantages of the products
  • Educate the mortgage brokers on how to do business with the company
  • Effectively manage my pipeline

Loan Executive

NOVASTAR MORTGAGE, INC
Lake Forest, CA
04.2003 - 01.2004
  • Assist clients to determine their financial needs and desires
  • Analyze, evaluate the clients current credit situation and borrowing potential
  • Accurately and completely gather all necessary information in order to assist in the determination of the correct loan the client will qualify for
  • Present a loan proposal that is clear and understood by the client
  • I have a full understanding and working knowledge of all operations and technical systems to accurately and expediently ensure a timely flow from initial lead to funded loan

SR. Loan Executive

AAMES HOME LOAN NLC
Irvine, CA
09.2002 - 04.2003
  • Assist clients to determine their financial needs and desires
  • Analyze, evaluate the clients current credit situation and borrowing potential
  • Accurately and completely gather all necessary information in order to assist in the determination of the correct loan the client will qualify for
  • Present a loan proposal that is clear and understood by the client
  • I have a full understanding and working knowledge of all operations and technical systems to accurately and expediently ensure a timely flow from initial lead to funded loan

Real Estate Account Executive

ZIP REALTY
Los Angeles, CA
01.2002 - 09.2002
  • Extensive background in real estate acquisition and disposition
  • Ability to maintain on-going communications with correspondents, attorneys, borrowers, and title companies
  • Coordinate and control all activities involved in the servicing of the residential real estate portfolio
  • Assist borrowers and investors with loan servicing
  • Responsible for maintaining an efficient and productive work environment
  • Negotiate contracts for sellers/buyers
  • Listing agent
  • Familiar with Multiple Listing Service
  • Experienced HUD agent
  • Familiar with FHA, VA, and Conventional Loans

Realtor

ALL STARS REALTY
Norwalk, CA
07.1999 - 01.2002
  • Extensive background in real estate acquisition and disposition
  • Experienced HUD agent
  • Ability to maintain on-going communications with correspondents, attorneys, borrowers, and title companies
  • Coordinate and control all activities involved in the servicing of the residential real estate portfolio
  • Negotiate contracts for new home buyers

Senior Executive Fleet Coordinator

A.P.S TOYOTA MOTOR SALES, U.S.A., INC
Torrance, CA
01.1989 - 07.1999
  • Responsible for upkeep and prompt delivering of Executive fleet vehicles, including CEO, Senior and Group Vice Presidents
  • Provided detailed assistance and service for executives as well as their assistant administrators
  • Purchase and maintained parts and supplies for executive fleet
  • Updated and ensured that registration and automobile insurance cards are current and correct
  • Maintained an accurate and up-to-date executive fleet log for Vehicle Service Department
  • Acted as a liaison between Executive fleet administrators, executive's assistant and Toyota Motor Sales technicians

Education

REAL ESTATE PRINCIPLES - Real Estate Principles

Cerritos Junior College
Cerritos, California, Los Angeles
01.1998

COMPUTER TRAINING - Computer Training

United College of Business
Downey, California, Los Angeles
01.1989

PSYCHOLOGY - Psychology

Saddleback Community College
Mission Viejo, CA, Orange
01.1987

Skills

  • Efficient Typing Ability
  • Organizational Proficiency
  • Fundamental Knowledge
  • Credit Analysis
  • Client Relations
  • Client Relationship Management
  • Customer Support Expertise
  • Client Support
  • Timely Data Processing
  • Effective Email Management
  • Financial Reporting
  • Insurance Knowledge
  • Inventory Management
  • Microsoft Excel Proficiency
  • Proficient in MS Office 2024
  • Power Point
  • Proposal Writing
  • Quality Improvement
  • Residential Real Estate Expertise
  • Sales Floor Management
  • Client Engagement
  • Sales Expertise
  • Effective Time Management
  • Data Entry
  • Proficient in WordPerfect
  • Cost Control Strategies
  • Store Operations Management
  • Strategic Promotional Planning
  • Workforce Training
  • Analytical Problem Solver
  • Sales Forecasting Skills
  • Creative Problem-Solving
  • Sales Development Support
  • Team Development
  • Experienced with MS Office Suite
  • Operational Efficiency in Retail
  • Sales Conversion Methods
  • Inventory Management
  • Sales Specialist
  • Inventory Control
  • Partnership building
  • Strategic planning
  • Event Coordination
  • Competitive Landscape Assessment
  • Inventory Management
  • System Integration
  • Retail inventory management
  • Expertise in Sales Strategies
  • Team Engagement Strategies
  • Bank and safe deposits
  • Margin Improvement Strategies
  • Leadership and Mentorship
  • Strategic Pricing Analysis
  • Optimistic Attitude
  • Team Empowerment
  • Bank deposit procedures
  • Steadfast Reliability
  • Store Operations Management
  • Objectives and Outcomes
  • Strategic Work Planning
  • Effective Multitasking
  • Candidate Selection
  • Facilitating Staff Meetings
  • Brand Promotion
  • Clear and Persuasive Communicator
  • Team Development
  • Conducting Performance Reviews
  • Staffing Solutions
  • Client Relationship Management
  • Workforce Development
  • Team Motivation Strategies

Affiliations

  • National Association of Realtors
  • California Association of Realtors
  • Rancho South East Board of Realtors
  • Nevada Real Estate Division

Accomplishments

  • Sales Associate of the Year, 12/2022
  • Sales Manager of the Quarter, For exceeding all customer service goals.
  • Promotion to Sales Director, Led to promotion within 6 months by exceeding Sales Management goals by 90% on a quarterly basis.

References

References Available Upon Request

Timeline

Store Manager

BEST MATTRESS
02.2016 - 07.2024

Sales Director

T1 PAYMENTS
05.2014 - 11.2015

Owner/Travel Agent

DG ROYAL VACATIONS
12.2011 - 04.2014

Training Coordinator

WINDSOR CAPITAL MORTGAGE CORP
07.2005 - 11.2011

SR. Loan Officer

DANA CAPITAL
04.2005 - 07.2005

Wholesale Account Executive

FINANCE AMERICA, LLC
01.2004 - 04.2005

Loan Executive

NOVASTAR MORTGAGE, INC
04.2003 - 01.2004

SR. Loan Executive

AAMES HOME LOAN NLC
09.2002 - 04.2003

Real Estate Account Executive

ZIP REALTY
01.2002 - 09.2002

Realtor

ALL STARS REALTY
07.1999 - 01.2002

Senior Executive Fleet Coordinator

A.P.S TOYOTA MOTOR SALES, U.S.A., INC
01.1989 - 07.1999

REAL ESTATE PRINCIPLES - Real Estate Principles

Cerritos Junior College

COMPUTER TRAINING - Computer Training

United College of Business

PSYCHOLOGY - Psychology

Saddleback Community College

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Darrick Gathright