Darrick Hines Jr.
Philadelphia,Pennsylvania
Summary
I'm a hard worker that is always looking to learn and better myself. I strive to be the best I can be, and to be a valued member of a team. I am good in stressful situations, and customer service is my strongest skill.
Overview
13
13
years of professional experience
Work History
Lead Mobile Expert
T-Mobile
10.2017 - 08.2023
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Accepted and processed payments and purchases for new equipment using POS system.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Activated both contract and pre-paid wireless phones for [Number] customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Assisted and supported training of new sales associates.
- Maintained accurate records of sales and customer information.
- Tracked and recorded department inventory of products.
- Operated product tools, equipment and point of sale terminals.
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
- Replenished, faced and organized merchandise on shelving.
- Monitored entrances and exits to promote store safety and minimize product loss.
- Guided customers to quickly locate merchandise in showroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Certified Medical Assistant
Kennedy Health System
11.2013 - 10.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Prepared and administered medications to alleviate patient symptoms.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Verified patient insurance coverage and collected required co-payments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Ride Operator
Clementon Park & Splash World
06.2010 - 08.2015
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Monitored passengers and ride operations and enforced safety regulations.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Trained new ride operators on safety procedures and ride operations.
- Fostered communication between ride operators and other amusement park personnel to support operations.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Built and established positive relationships with patrons, team members and supervisors.
- Delivered information and details of interest about facility to visitors.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Set up promotional displays and equipment for special events and activities.
Education
Associate of Arts - Music Performance
Camden County College
Blackwood, NJCertified Medical Assistant - Medical Assisting
Iroquois Job Corps
Medina, NYHigh School Diploma -
Penn Foster Career School
Scranton, PASkills
- Operational Efficiency
- Loss Prevention Goals Monitoring
- Customer Education
- Promotional Events
- Positive Customer Engagement
- Till Counting
- Consultative Selling Techniques
- Loyalty Programs
- Communications Strategies
- POS Inventory System Operation
- Strong Communication and Interpersonal Skills
- Explaining Benefits
- Goal-Driven
- Excellent Written and Verbal Communication
- Customer Buying Habits
- Merchandise Financing
- Cash Control
- Item Ticketing and Pricing
- Service Contracts
- Information Updates
- Meeting Sales Goals
- Data Management
- Store Cleaning
- Retail Metrics and Goals
- Flexible Hours
- Customer Service and Assistance
- Sales Records Management
- Register Opening and Closing
- Client Needs Assessment
- Team Cooperation
- Available Nights, Weekends and Holidays
- Financing Options
- Mobile Devices
- Returns and Exchanges
- Cellphone Features
- Services Troubleshooting
- Customer Relationship Management
- Personal Integrity
- Wireless Accessories
- Pricing Plans
- Product Line Knowledge
- Teamwork and Collaboration
- Adaptable and Flexible
- Customer Care
Timeline
Lead Mobile Expert
T-Mobile
10.2017 - 08.2023
Certified Medical Assistant
Kennedy Health System
11.2013 - 10.2017
Ride Operator
Clementon Park & Splash World
06.2010 - 08.2015
Associate of Arts - Music Performance
Camden County College
Certified Medical Assistant - Medical Assisting
Iroquois Job Corps
High School Diploma -
Penn Foster Career School