Darrick Potter
Reading,MI
Summary
Results-driven technology leader with extensive experience directing IT operations, infrastructure, and strategic initiatives in complex environments. Proven ability to align technology systems with organizational goals, support instructional innovation, and ensure secure, reliable service delivery. Skilled in budget oversight, vendor management, network architecture, and cross-functional collaboration. Seeking the Technical Director position to advance technology strategy, enhance district-wide systems, and support life-long learning through efficient and forward-thinking IT leadership.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Fiber Engineer
DMCI Broadband
Reading, MI
11.2006 - Current
- Designed and implemented fiber optic network solutions to enhance broadband service quality.
- Developed troubleshooting protocols for fiber optic systems to improve operational efficiency.
- Mentored junior engineers on best practices in fiber technology and installation techniques.
- Led initiatives to streamline workflow processes, reducing project turnaround times significantly.
- Established quality control measures for fiber installations, ensuring compliance with industry standards.
- Minimized errors during installation processes through careful evaluation of site conditions before commencing work on new projects.
- Facilitated smooth transitions during network migrations, minimizing service disruptions while upgrading legacy systems to advanced fiber infrastructures.
- Contributed to cost savings by efficiently managing resources during fiber installations and maintenance procedures.
- Reduced downtime, ensuring prompt response to emergency situations and quickly restoring fiber connectivity.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
- Read blueprints and schematics to correctly place equipment.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
VoIP Network Engineer
DMCI Broadband
Reading, MI
11.2006 - Current
- Strengthened client relationships by delivering prompt technical assistance for complex issues related to VoIP applications.
- Troubleshot complex multi-vendor network service provider issues.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Created VPN infrastructure and allowed for secure remote connections.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Installed and maintained systems and analyzed users' needs.
- Communicated effectively with vendors to determine pricing and technical specifications for available hardware, software and services.
- Conducted troubleshooting for VoIP issues, reducing downtime and improving service quality.
- Assisted sales teams in securing new business opportunities by providing subject matter expertise during pre-sales consultations regarding potential client''s specific needs in terms of their VoIP infrastructure.
- Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems.
Structured System Cabling Technician
DMCI Broadband
Reading, MI
11.2006 - Current
- Installed structured cabling systems for data and voice communication projects.
- Collaborated with project teams to ensure timely completion of installations.
- Troubleshot and resolved cabling issues to maintain system integrity.
- Mentored junior technicians on best practices in installation techniques.
- Prevented costly errors during installations by conducting thorough site surveys to identify potential challenges before starting work.
- Streamlined inventory management by effectively organizing materials, tools, and equipment needed for each project.
- Improved network performance by installing and maintaining structured cabling systems for various clients.
- Supported business growth by working closely with sales teams to provide accurate estimates for potential structured cabling projects.
- Strengthened client relationships through excellent communication skills while addressing concerns related to system cabling needs.
- Identified issues with components and isolated faults prior to implementing corrective actions.
Wireless Technician
DMCI Broadband
Reading, MI
11.2006 - Current
- Successfully migrated legacy networks onto more advanced systems without causing any disruptions in service availability.
- Implemented new wireless technologies to improve network performance and expand capabilities.
- Collaborated with team members to complete large-scale deployments of wireless infrastructure in a timely manner.
- Performed spectrum analysis to identify interference sources, improving overall network reliability.
- Coordinated installation of new users and relocations of existing users.
- Installed and configured wireless networking equipment for optimal performance.
- Served as a mentor for junior technicians, offering guidance on best practices and sharing expertise to foster a collaborative learning environment.
- Installed wiring, cabling and networking hardware on customer premises.
Tower Technician
DMCI Broadband
Reading, MI
11.2006 - Current
- Installed and maintained telecommunications towers to ensure optimal connectivity.
- Trained junior technicians on safety protocols and equipment handling procedures.
- Led crew in executing complex installations, ensuring adherence to safety regulations.
- Streamlined inventory management processes for tools and equipment used on-site.
- Executed precise antenna alignments using specialized tools to ensure optimal signal strength in targeted coverage areas.
- Assisted in rigging operations for safe hoisting of heavy equipment on towers during installation projects.
- Performed tower construction at heights of 250 feet while maintaining focus on safety.
Education
Reading High School
Reading, MI05-1997
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Multitasking
- Reliability
- Mechanical skills
Certification
- Ce, - CFOT/CPCT Certified Fiber Optic Technician, Certified Premises Cabling Technician. FOA 2025
- Safe Excavation Practices Misdig811 2023
- Certified Tower Climber Comtrain 2008
Timeline
Fiber Engineer
DMCI Broadband
11.2006 - Current
VoIP Network Engineer
DMCI Broadband
11.2006 - Current
Structured System Cabling Technician
DMCI Broadband
11.2006 - Current
Wireless Technician
DMCI Broadband
11.2006 - Current
Tower Technician
DMCI Broadband
11.2006 - Current
Reading High School