Darrick Samples
London,KY
Summary
Experienced store manager with 19 years of team building and leadership skills. Proficient in inventory management and confident in business and strategic planning. Possesses broad knowledge of the retail environment and customer care, and is technically competent with extensive experience of POS systems. Achievements include increasing productivity and efficiency within the store, setting sales targets and budgets, and implementing innovative promotions to drive store revenue.
Overview
27
27
years of professional experience
Work History
Operations Manager
Rural King
04.2025 - Current
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Streamlined workflows, improving efficiency across multiple departments.
- Mentored staff, fostering skill development and enhancing team performance.
- Implemented process improvements, reducing operational bottlenecks and increasing productivity.
- Analyzed operational data to identify trends and inform decision-making processes.
- Managed vendor relationships, negotiating contracts to optimize supply chain effectiveness.
STORE MANAGER
Michaels
05.2022 - 04.2025
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Interviewed and hired prospective employees according to team needs.
- Solved problems and resolved conflicts for team members and customers.
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
- Set sales targets and budgets for team leads and employees to follow.
- Handled customer complaints professionally and resolved issues promptly.
STORE MANAGER
Rite Aid
07.2011 - 05.2022
- Responsible for all duties, such as, hiring and recruiting quality personnel, loss prevention, merchandising, operations, and human resources
- Duties: Kept inventory optimized in order to maintain product availability, Hire, and recruit trained quality employees, Conduct performance appraisals for all direct personnel, Finalize weekly payroll, Ensure compliance with all company policies and procedures are being followed, Administer, monitor, and react to Internal Loss Prevention Programs and systems, Handle all customer relations in accordance to company policy and promote positive shopping experience for all customers, Develop sales/hours forecasts, Input invoices and credits
STORE MANAGER
Tractor Supply
02.2009 - 01.2011
- Responsible for duties such as loss prevention, operations, merchandising, customer service
- Duties: Managing and training staff as needed, Assist customers with their questions and provide positive feedback, Implemented innovative promotions to drive store revenue, Hired, recruited and trained quality employees, Conduct performance appraisals for all personnel
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
ASSISTANT MANAGER
Lowes Home Improvement
07.2005 - 03.2009
- Responsible for duties such as customer service, loss prevention, operations, and merchandising
- Duties: Focusing on growing the business and maximising in store profit, Managing and training staff in every area of business, Making sure customer experience was first class, Administer, monitor, and react to Internal Loss Prevention Programs and systems, Control use of keys, alarm codes, and safe combinations
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Organized weekly team meetings to discuss progress on projects, review new policies, and motivate employees to reach their goals.
DEPT. MANAGER
Lowes Home Improvement
07.1998 - 02.2005
- Working directly alongside the retail manager, I was responsible for my own sub team and undertook the everyday running of my own team
- Duties: Designating tasks to small teams, Creating eye catching displays and promotions, Dealing with inquiries and troubleshooting any problems that arose, Forging long term and positive relationships with new and existing customers
- Delivered excellent customer service, driving quality shopping experiences.
- Assisted customers with inquiries related to products and services offered in the department.
- Handled escalated customer issues, driving customer satisfaction and repeat business.
Education
OVER 100 COLLEGE CREDIT HOURS - COMPUTER INFORMATION SYSTEMS
Cumberland College
01.1993
Skills
- Inventory Management
- 19 years' experience at team building and leadership
- Confident business and strategic planner
- Broad knowledge of the retail environment and customer care
- Technically competent with extensive experience of POS systems
Timeline
Operations Manager
Rural King
04.2025 - Current
STORE MANAGER
Michaels
05.2022 - 04.2025
STORE MANAGER
Rite Aid
07.2011 - 05.2022
STORE MANAGER
Tractor Supply
02.2009 - 01.2011
ASSISTANT MANAGER
Lowes Home Improvement
07.2005 - 03.2009
DEPT. MANAGER
Lowes Home Improvement
07.1998 - 02.2005
OVER 100 COLLEGE CREDIT HOURS - COMPUTER INFORMATION SYSTEMS
Cumberland College
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