Darrick Spencer

• Handled sensitive information discreetly while maintaining confidentiality according to company guidelines and legal requirements.
• Managed high call volume, prioritizing emergency situations to ensure public safety.
• Contributed to continuous improvement initiatives focused on enhancing dispatcher productivity and overall team performance.
• Developed strong relationships with clients by providing reliable services and maintaining professional communication at all times.

• Led a high-performing team of dock workers, providing guidance, training, and performance evaluations.
• Fostered a culture of continuous improvement among dock staff promoting best practices in workflow efficiency proactively.
• Implemented loading dock process and productivity improvements.
• Loaded trucks and properly secured items to prevent damage during transportation.

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

City Dispatch, Cover Outbound, Office Supervisor

City Dispatch, Road Dispatch, Office

City Dispatch, Road Dispatch, Outbound Dock