Darrick Valentine
Indianapolis,IN
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Collections Manager
Sallie Mae
Indianapolis, IN
01.2017 - 04.2022
- As Collection Managers oversee team of collectors to ensure all money owed to company is billed and received correctly and in timely fashion
- As Collection Manager being responsible for interviewing and hiring staff members, providing training, creating work schedules, filing timesheets, and performing any disciplinary actions
- Also often observe or review employee interactions with customers to ensure all policies and regulations are being adhered to by their staff
- Collection Managers are responsible for minimizing company’s financial losses
- As Collection Manager’s job entails regularly reporting collection department’s progress and statistics
- This may be performed each week or on monthly basis, and often requires knowledge of statistics and data analysis.
Case Mentor/ Visitation
Specialst, Family and Community Partners
Indianapolis, IN
05.2015 - 06.2017
- To supervise visits of non-custodial parents with their children
- This includes monitoring and, if necessary,
- Intervening with parent or child who demonstrated inappropriate physical or verbal behaviors
- To be prompt in keeping appointments and adhering to agree upon schedules
- To record time, mileage and supervised visitation reports
- Responsible for meeting with assigned mentee for agreed-upon time frame (i.e., often weekly meetings for at least one year)
- Act as resource and guide
- Work closely with agency staff through phone contact, personal conferences and group meetings
- Serve as example/role model
Licensed Insurance Agent/Team Member
Lamont Perry State Farm
Indianapolis, IN
06.2015 - 01.2017
- Provide service to client's changing insurance needs by selling life insurance and field callings to determine client's needs
- Develops base for long-term sources of clients by using referrals and special-interest groups to compile lists of prospects
- Approaches potential clients by utilizing mailings and phone
- Determines clients' needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long term goals.
CNC Machinist
Paragon Medical
Indianapolis, IN
03.2013 - 08.2014
- Study specifications and sample parts to determine dimensions and tolerances of finished work pieces, sequence of operations and set up requirements
- Observe machine operation to detect malfunctions or out of tolerance machining and adjust controls or control media as required
- Fits and assembled parts into complete assembly, using jigs, fixtures, surface plate, surface table, hand tools and power tools
- Verifies dimensions and alignment of assembly, using measuring instruments, such as micrometers, height gauges and gauge blocks
- Conferred with engineers, production personnel, programmers or others to resolve machining assembly problems
- Completed essential documentation as needed
- Maintained clean work area and assured safe operation of all equipment.
Sales Consultant
Cellular Sales
Indianapolis, IN
10.2011 - 03.2012
- Described use and operation of merchandise to customers
- Received and processed cash and credit payments for in-store purchases
- Opened and closed store, including counting cash, opening and closing cash registers and creating staff assignments
- Placed special merchandise orders for customers
- Created strategies to develop and expand existing customer sales, which resulted in 15% increase in monthly sales
- Demonstrated that customers come first by serving them with sense of urgency.
Education
High School Diploma -
Warren Central High School
Indianapolis, IN05.1988
Some College (No Degree) -
Indiana University - Purdue University Indianapolis
Indianapolis, INSkills
- Past Due Procedures
- Managing Defaults
- Employee Training Oversight
- Sales Support
- Past Due Balance Management
- Predictive Dialers
- Social Perceptiveness
- Collection Calls
- Performance Strategies
- Operational Reporting
- Quarterly Reviews
- Business Relationship Management
Accomplishments
IFBB Professional Bodybuilder
Certification
- CPT - Certified Personal Trainer
Timeline
Collections Manager
Sallie Mae
01.2017 - 04.2022
Licensed Insurance Agent/Team Member
Lamont Perry State Farm
06.2015 - 01.2017
Case Mentor/ Visitation
Specialst, Family and Community Partners
05.2015 - 06.2017
CNC Machinist
Paragon Medical
03.2013 - 08.2014
Sales Consultant
Cellular Sales
10.2011 - 03.2012
High School Diploma -
Warren Central High School
Some College (No Degree) -
Indiana University - Purdue University Indianapolis
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