Darrick Wooley
Summary
Goal-driven banking professional well-versed in managing diverse client needs with speed and efficiency. Skilled at helping individual & business accounts to meet financial goals by developing customized product and service solutions. Motivated to promote business and drive revenue growth.
Overview
8
8
years of professional experience
Work History
Senior Deposit Operations Specialist
Axos Bank
12.2022 - 02.2023
- Lead Deposit Operations team and provide coaching/training when needed.
- Identify and Implement continuous improvement ideas to enhance overall efficiency within the Deposit Operations department.
- Built and maintained relationships with clients, and partners.
- Handled timely completion of monthly certifications, exception processing, mobile deposit review and positive pay.
- Approved outgoing wire transfers and ensure correct documentation is received and aligned with bank policy.
Commercial Lending Specialist
Axos Bank
06.2020 - 11.2021
- Overseen the accuracy and timely completion of commercial loan onboarding, loan funding, construction draws, and daily processing of cash vault balances.
- Processed invoices in Oracle, ensuring costs are allocated appropriately.
- Provided all operational support for complex commercial loan servicing task(s).
- Ensure clients escrow reserves are sufficient and disbursed accordingly for taxes and insurance.
- Processed daily/monthly clearing general ledger reconciliation for accuracy.
Commercial Lending Disbursement Officer
Axos Bank
06.2018 - 06.2020
- Provided administrative support to assist with loan origination, approval and underwriting.
- Authenticated wire instructions with title company to ensure timely and accurate release of loan proceeds via wire.
- Set up, stored/updated customer files, department records and regulatory paperwork.
- Ensured Flood insurance, and UCC Filings are tracked properly for banks loan portfolio.
Deposit Operations Specialist
Axos Bank
08.2017 - 07.2018
- Performed a variety of regular and recurring operational functions such as executing wire transfers, stop payments, account transfers, mobile deposit review and ATM Balancing.
- Tracked and processed Salesforce Service Cloud cases within designated SLA; followed up with with clients as needed.
- Processed levies, bankruptcy and garnishment requests.
- Opened new accounts.
- Provide backup within the branch for in person transactions.
Member Service Representative 2
California Coast Credit Union
08.2016 - 08.2017
- Assist with a large volume of calls and e-mail service requests in the Credit Union contact center.
- Recommended products to customers, thoroughly explaining details.
- Effective liaison between customers and internal departments.
- Maintained up-to-date knowledge of product and service changes.
Member Service Representative
San Diego County Credit Union
08.2015 - 08.2016
- Identified sales opportunities and referred customers to branch partners in financial services.
- Reconciled cash drawer and resolved discrepancies.
- Processed customer transactions such as payments, deposits, and withdrawals.
- Represented bank at community events to establish strong ties and promote business.
Education
Bachelor of Arts - Business (Sustainability)
Arizona State University
Tempe, AZ06.2025
High School Diploma -
Excelsior Charter High School
Victorville, CA06.2011
Skills
- Networking/Partnership Development
- Data Entry & File Maintenance
- Sales Expertise
- Application Review
- Microsoft Office (Excel, Word, Outlook)
- Bank Product Marketing
- Client Interview
- Customer Service
- Analytical and Critical Thinking
- Documentation and Recordkeeping
- Verbal and Written Communication
- Process Improvement & Efficiency
- Fee Assessments
- Customer Accounts Management
- Financial Controls
- General Ledger
- Reporting Requirements
- Daily Workflows
- Financial Services
- Policy Creation
- Bank Deposits
- Strategic Vision
- Customer Interaction
- Customer Referrals
- Cash Reconciliation
- Delinquency Notifications
- Cashier's Checks
- Regulatory Submissions
- Word Processing
- Collections Actions
- Product and Service Sales
- Transaction Error Identification
- Networking/Partnership Development
- Member Services
- Deposit Funds
- Build Customer Relationships
- Sales Goals
- Dispute Resolution
- Secure Bank Vaults
- Team Cooperation
- Closing Procedures
- Commercial Lines of Credit
- Process Monitoring
- Night and Safe Deposit Procedures
- Regulatory Requirements
- Investigate Discrepancies
- Operations Expertise
- Balance Verification and Reconciliation
- Operational Efficiency
- Account Closing
- Maintaining Strict Confidentiality
- Financial Instrument
- Operational Systems
- Accounts Payable and Accounts Receivable
- Customer Loan Processing
- Loan Applications
- CRM Tracking
- Account Maintenance
- Asset Control
- Sorting and Filing
- Business Activity Tracking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Senior Deposit Operations Specialist
Axos Bank
12.2022 - 02.2023
Commercial Lending Specialist
Axos Bank
06.2020 - 11.2021
Commercial Lending Disbursement Officer
Axos Bank
06.2018 - 06.2020
Deposit Operations Specialist
Axos Bank
08.2017 - 07.2018
Member Service Representative 2
California Coast Credit Union
08.2016 - 08.2017
Member Service Representative
San Diego County Credit Union
08.2015 - 08.2016
Bachelor of Arts - Business (Sustainability)
Arizona State University
High School Diploma -
Excelsior Charter High School