Darricka Allen

• Managed communication between team members to ensure clarity and collaboration.
• Utilized software tools for tracking project progress and deadlines effectively.
• Facilitated community-building events to enhance resident engagement and support networks.
• Coordinated conflict resolution efforts between residents to promote a harmonious living environment.
• Assisted in maintaining accurate records of resident activities and incident reports for administrative review.
• Mentored new Resident Assistants, providing guidance on best practices and effective communication strategies.
• Led initiatives promoting diversity and inclusion within the residential community, fostering a welcoming atmosphere.
• Analyzed feedback from residents to improve service delivery and enhance overall satisfaction levels.
• Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
• Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
• Maintained clean, safe, and well-organized environment.
• Assisted in managing inventory, ensuring adequate supplies for kitchen operations for over 100 participants.
• Streamlined communication between staff and volunteers, fostering collaboration and efficiency.

• Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.

• Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.

• Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.

• Successfully retained high-value clients by implementing targeted action plans focused on re-engagement efforts tailored specifically to their needs.

• Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.

• Organized focus groups with internal business partners to build engagement teams.

• Participated in professional development workshops and conferences, staying current on best teaching practices and trends in education.
• Organized extracurricular activities and events to promote a well-rounded educational experience for students.
• Promoted cultural competency among students through exposure to diverse perspectives and experiences within the classroom setting.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.

• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.

• Maintained front desk's concierge book to provide visitors with access to relevant local information.

• Contributed to a positive work environment by maintaining a professional demeanor at all times.

• Conducted thorough research on local attractions and events to maintain an up-to-date knowledge base for assisting guests with inquiries.

• Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.

• Coached, supported and developed team with goal of continuous growth and skill improvement.

• Implemented and developed ticketing support and phone systems.

• Conducted competitive research to understand best practices and potential differentiators.

• Tracked and optimized team metrics such as overall production, conversion rates, product types and customer satisfaction.

• Handled escalated customer complaints professionally, demonstrating empathy and commitment to resolution while maintaining company standards.

• Maintained a welcoming atmosphere in the lobby area, contributing to positive guest experiences.

• Facilitated effective communication between various departments within the hotel operation to ensure seamless service delivery

• Modified general education curriculum for special-needs students using various instructional techniques and technologies
• Delivered effective and differentiated classroom instruction to range of diverse students
• Collaborated with students with multiple degrees of special needs to accomplish various tasks
• Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals
• Redirected students using Positive Behavior Support
• Taught students across multiple classifications and degrees of special needs

• Gave one-on-one attention to children while maintaining overall focus on entire group in a class of 22 children 80% of the time using the help of an assistant teacher
• Nurtured a supportive learning environment
• Fostered reasoning and problem solving through active exploration games and activities virtually
• Administered assessments for each child and tracked results
• Monitored students' academic, social and emotional progress and recorded in individual files
• Provided open and loving environment where children direct learning process
• Attended and facilitated IEP meetings for students and families
• Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results

• Provided continuous care, support and attention to assigned students
• Reinforced teacher's instruction with personalized assistance
• Adhered to planned outlines and monitored progress against IEP objectives
• Promoted student creativity, problem-solving skills and critical thinking abilities with individualized techniques
• Worked with teaching staff and administrators to optimize student assistance and schedules
• Developed safe and supportive environments for students with sensory disorders
• Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration
• Lead at least 2 lessons a week that developed students' physical, emotional and social growth
• Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals
• Managed virtual classes of 20 plus students for more than 5 hours a day