Darricka Forrest
Hallandale Beach,FL
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Agent
BrandsMart USA
05.2022 - 08.2024
- Answer calls and respond to emails
- Processing customer complaints
- Follow up with customers based on necessary concern
- Customer service
- Emotional intelligence and empathy
- Providing helpful information to customer
- Responding to the needs of customers
- Communicate with other departments
- Rescheduling
Take-Out Team Member
Smokey Bones Bar & Fire Grill
07.2021 - 03.2022
- Taking orders
- Money handling
- Training new employees
- Solving customer's complaints
- Maintaining and cleaning stationed areas
- Communicate with the kitchen
- Stocking areas
Take-Out Team Member
Jack's Old Fashioned Hamburgers
06.2020 - 10.2020
- Communicate with the kitchen
- Taking Orders
- Preparation for the kitchen
- Serving Food
- Stocking areas
Education
Full Specialist Diploma and License -
Hollywood Institute of Beauty and Careers
11.2023
High School Diploma -
Plantation High School
05.2021
Skills
- Creativity
- Analytical Skills
- Organizational skills
- Microsoft Outlook
- Detailed orientation
- Problems solving
- Custom service
- Effective Interpersonal communication
Certification
- Barbicide Certificate
- Barbicide Covid-19 Certificate
- Barbicide Be Healthy Initiative Certificate
Personal Information
Willing To Relocate: True
Timeline
Call Center Agent
BrandsMart USA
05.2022 - 08.2024
Take-Out Team Member
Smokey Bones Bar & Fire Grill
07.2021 - 03.2022
Take-Out Team Member
Jack's Old Fashioned Hamburgers
06.2020 - 10.2020
Full Specialist Diploma and License -
Hollywood Institute of Beauty and Careers
High School Diploma -
Plantation High School