Experienced with high-pressure emergency communications, skilled in maintaining calm and accuracy during critical incidents. Utilizes advanced communication systems to ensure swift and effective coordination. Knowledge of managing dynamic situations and providing vital support to wide diverse range of Public Safety Personnel.
Overview
17
17
years of professional experience
1
1
Certification
Work History
POLICE TELECOMMUNICATOR II
KENTUCKY STATE POLICE POST 2
01.2022 - Current
Under supervision, receives and disseminates information concerning public safety and law enforcement activities to, from and between Kentucky State Police mobile units, law enforcement agencies and the public by means of telephone, via teletype or in person.
Answers 911 calls in areas without local 911 service, and provides emergency medical dispatch instructions while emergency responders are en route.
Trains entry level telecommunicators on policies and procedures and provides oral and written reports to supervisors; and performs other duties as required.
Routed calls to police, fire, and ambulance service to meet individual call needs.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Operated emergency response systems to update and retrieve up-to-date information for first responders.
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Assisted callers in emergency situations with appropriate information and support.
Questioned callers to determine nature of problems and locations to direct type of response needed.
Used specialized software to track and maintain case incident numbers and logs.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Increased caller satisfaction by providing empathetic assistance and ensuring prompt dispatch of necessary resources.
Stayed current on local, state, and federal laws as well as department policies to ensure accurate guidance was given in various emergency scenarios.
Developed strong working relationships with fellow telecommunicators, fostering a positive team environment focused on collaboration and continuous improvement.
Contributed to a safer work environment for officers by relaying critical information regarding potential threats or hazards encountered during calls.
Supported officers in the field with timely information retrieval, facilitating their ability to make informed decisions during critical incidents.
Streamlined communication between departments with clear and concise relay of pertinent information during joint operations.
ALARM MONITOR/DISPATCHER
TRIGENT, INC / FT CAMPBELL EMERGENCY OPERATIONS CENTER
05.2021 - 01.2022
Under supervision, receives and disseminates information concerning public safety and law enforcement activities to, from and between mobile units, law enforcement agencies and the public by means of telephone, via teletype or in person.
Trains entry level telecommunications on policies and procedures and provides oral and written reports to supervisors; and performs other duties as required.
Scanned status charts and computer screens to determine emergency units available for dispatch.
Used CAD software to document information and maintain forms, logs and records for emergency calls.
Questioned callers to determine locations and nature of problems to determine type of response needed.
Contacted external agencies such as paramedic, fire, ambulance and police services to handle critical incidents.
Managed multiple alarm feeds simultaneously while maintaining focus and attention to detail, reducing instances of missed or misinterpreted signals.
Ensured swift response to potential threats by accurately identifying and escalating critical alarms to appropriate personnel.
Answered and responded to phone inquiries and radio communications relating to building security and emergency or crisis situations.
Enhanced security measures by consistently monitoring alarm systems and promptly reporting any irregularities.
Kept accurate records of all alarm activations, allowing for detailed analysis and follow-up investigations when necessary.
Maintained strict confidentiality by obtaining passwords and following security procedures to protect customer and dealer information.
Tested equipment with customers or field associates to verify proper operation of alarm systems.
Reason For Leaving : MANDATORY COVID VACCINE FOR FEDERAL EMPLOYEES
EMERGENCY MEDICAL TECHNICIAN
TRIGG COUNTY HOSPITAL
04.2017 - 11.2021
Responsible for the pre-hospital treatment and transport of the sick and/or injured for all age groups.
Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Reason For Leaving : PRESIDENTIAL MANDATORY COVID VACCINE FOR MEDICAL PROFESSIONALS
PRETRIAL SERVICE OFFICER
ADMINISTRATION OFFICE OF COURTS
03.2008 - 04.2017
Through Interviews/Investigations/Assessments - Acquires and maintains criminal history information through CJIS, Courtnet and other information relating to defendants’ pretrial flight risk and/or danger to the community; verifies the accuracy of such information, including without limitation the defendant’s residence and employment history.
Prepares reports concerning defendants’ pretrial flight risk and/or danger to the community; makes recommendations to the court concerning pretrial release and any conditions attendant thereto; testifies in connection with pretrial release determinations as necessary.
Ensures that defendants released by the court pending adjudication of their charges timely execute pretrial supervision contracts and any other required documents; ensures that all documentation generated, acquired, or compiled in connection with the pretrial services program is maintained in accordance with prescribed procedures.
Monitors, tracks, and assists the court with ensuring defendants’ compliance with all conditions of pretrial release which may include, without limitation, drug/alcohol testing, remaining within a designated geographic area, and refraining from contact with an alleged victim; timely reports defendants’ non-compliance with such conditions to the court.
Administers drug and alcohol testing insofar as such testing is a condition of pretrial release; maintains inventory of appropriate testing equipment and ensures the testing accords with the court’s order and applicable law.
Administers geo-locating software and hardware insofar as the use of such items is necessary to track defendants’ compliance with conditions of pretrial release; maintains inventory of appropriate equipment and ensures monitoring accords with the court’s order and applicable law.
Responsible for overall case management of defendants in the pretrial services program; administers the case management software and ensures information in it is accurate and up to date; prepares periodic reports with case statistics and other information for the courts
Reason For Leaving : FINANCIAL HARDSHIP
Education
Bachelor's - BSN
AUSTIN PEAY STATE UNIVERSITY
Clarksville, TN
01.1997
Associate's - APPLIED SCIENCE
HOPKINSVILLE COMMUNITY COLLEGE
Hopkinsville
01.1995
High school / GED - COLLEGE PREP
TRIGG COUNTY HIGH SCHOOL
Cadiz, KY
01.1990
Skills
Effective call prioritization
Patience and tolerance
Emergency response awareness
Proficient in utilizing NCIC database resources
911 system information databases
Incident documentation
Information gathering
Records maintenance
Data entry proficiency
Problem-solving
Time management
Teamwork and collaboration
Certification
EMD - Emergency Medical Dispatch
PST - Public Safety Telecommunicator
CJIS Full Access - Exp. June 2026
Occupational License/Certification
Issuing Organization : KBEAMS
License/Certification Type : EMERGENCY MEDICAL TECHNICIAN
License Number : 1028136
Original Issue Date : 1991
Expiration Date : 2023
Timeline
POLICE TELECOMMUNICATOR II
KENTUCKY STATE POLICE POST 2
01.2022 - Current
ALARM MONITOR/DISPATCHER
TRIGENT, INC / FT CAMPBELL EMERGENCY OPERATIONS CENTER